Пока звездолет имел источник энергии, он не мог износиться или разрушиться: никогда не тускнеющий образ в ячейках памяти контролировал его физическую Корабль был теперь совсем рядом, и управлявший им робот подогнал его к башне. Джезерак сумел различить форму звездолета - он был заострен с обоих концов и насчитывал метров тридцать в длину. Окон или других отверстий не было видно, но толстый слой земли мешал в этом удостовериться.
Вдруг на них брызнула грязь, часть корпуса раскрылась наружу, и Джезерак заметил небольшое пустое помещение с еще одной дверью на противоположной стенке.
Nurturing customer relationships is a key element of a successful business. There are a lot of ways to go about doing this, but it’s important to remember that small gestures can go a long way.
Customers like to feel valued, and a simple, handwritten thank you note displays how much you care about each and every one of your customers.
In fact, you'd be surprised at the many benefits of physically writing client thank you notes.
Handwritten thank you cards really stand out in the digital age we currently live in. Simply expressing gratitude can delight recipients, something many people tend to underestimate.
A 2018 Psychological Science study found that those expressing gratitude by writing various letters underestimated how pleasantly surprised recipients would be and how positive the letters made them feel. They also overestimated the potential feelings of awkwardness.
If you're on the fence about sending handwritten thank you cards for clients and customers, get off the fence. The little time and energy it takes to have your team write and mail thank you cards yields big results.
Your messages of gratitude can take many different forms. Perhaps you're thanking a client for a special occasion, like an anniversary of working together for X amount of years.
Or your sales team just closed a new deal, and they want to express how grateful they are for the new client's time during the sales process and their decision to work with you.
No matter the context of the handwritten thank you card, you need to know the dos and don'ts of expressing appreciation for your customers.
Now that you know the do's and don'ts, let's run through a few simple tips to follow when you're writing your customer thank you cards.
Greet your customer by name, and tell them why you’re sending this note: what are you thanking them for? Why was their business valuable to you?
This personalized greeting upfront adds a human element to the thank you card, which stands out to the customer. Seeing their name in handwriting from your team is a special treat they will enjoy.
Make sure you include a specific detail that’s unique to your relationship with this customer to show that you pay close attention to each and every person.
Your attention to detail in the thank you card sets expectations for the entire relationship you're building with the customer. They see how committed your company is to paying attention to the little things.
Make sure that you leave an open line of communication for further collaboration in the future. Something along the lines of, “If you have any feedback or questions in the future, please don’t hesitate to reach out and contact me” works well, but it can be customized to your specific situation.
Context is always helpful. For example, if a customer is having difficulties with technology integrations with your SaaS product, mention how your team is always available to assist them with troubleshooting integration issues.
Sign off with a professional but sincere note, using tags like “Best regards,” “Sincerely,” “Cheers,” or “All the best.”
Remember the goal of your thank you note – you're simply expressing how much you appreciate the recipient. You're not trying to cross-sell or upsell or ask anything.
Here’s a quick thank you note example to give you an idea of how to bring all these features together:
Thank you for making Bluleadz your exclusive agency! We really look forward to helping Sunshine Bakery grow and thrive, and to see how much your wonderful baked goodies will benefit our community!
If you have any questions moving forward, please don’t hesitate to reach out at any time! We’re always just a quick phone call or email away, although you’ll likely see our team members stopping in for a cookie fix too (we’ve got an office-wide sweet tooth)!
All the best,
Sandy at Bluleadz
Don’t get these two mixed up – a customer appreciation thank you note is different from a thank you letter that’s sent after closing a big sale.
These letters should be written more formally than customer thank you cards, and they should be somewhere around a page in length. Thank you letters can be put into emails, but make sure that they’re still carefully written and formatted professionally.
Here's a short outline to follow when you're writing a thank you letter to new customers.
Need inspiration for thanking clients and customers? Here are three creative ways to extend your gratitude.
Stickers, coasters, t-shirts, you name it! Having branded merchandise to include with your thank you notes is a great way to add a little something extra and stand out!
If you’re fostering B2B relationships, a great way to thank and delight your customers is by giving them a shout out on your social media channels!
Whether over Twitter or via Instagram stories, it will not only show your appreciation, but also bring positive attention and traffic to their company as well, which they’ll appreciate!
This is taking customer thank you notes to a whole new level. If a handwritten card for your clients shows effort and appreciation, imagine what a video would do.
Write a short script to prepare what you’re going to say, and then use a webcam to record a quick thank you video for your clients! Actually seeing you express gratitude for their business will make your customers feel valued in a whole new way.
As you can see, a client thank you note takes just a few minutes of your time. This small investment can establish a strong foundation for a positive customer relationship.
After receiving a gift, attending a dinner party, or leaving someone's house from an overnight stay, you know you need to write a thank you note.
There’s an art to writing a thank-you letter. It goes beyond saying, “Thanks for _____. I really appreciate it.” We’ll show you some thank-you letter examples and templates that will help you express your gratitude in style.
We’ve all seen the movie and television trope where one character realizes that another has helped them and has a profound realization. The helped person usually says, with feeling, “Thank you. I don’t say it often enough.” But you don’t have to wait for that wind-beneath-my-wings moment to show your appreciation for someone. In fact, you don’t need an epiphany at all, just some common courtesy and the desire to make a good impression.
Here’s a tip: Want to make sure your writing always looks great? Grammarly can save you from misspellings, grammatical and punctuation mistakes, and other writing issues on all your favorite websites.Thank-you letters aren’t just for that all-important job interview follow-up. Although it’s essential to send a thank-you after an interview, there are plenty of other reasons to send thanks. You might consider thanking people who’ve helped you with a job search, for instance, or someone you met at an event who hooked you up with networking leads. Why not formally thank a colleague who filled in for you while you were on vacation, or your supervisor, who went out of her way to help you get time off on short notice? And don’t forget to send a thank-you note to Grandma. She worked hard on that crocheted blanket! And she probably remembers a time when thank-you cards were required etiquette for such gifts.
You don’t need an excuse to send a thank-you letter—just a reason to be grateful. Here are a few different situations where sending a thank-you is good form, along with some templates to help you write the perfect expression of appreciation.
You did it! You wrapped up an awesome interview for a job you’re eager to land. Now that you’ve made a first impression, it’s time to send a thank-you note so that you’ll make a lasting one.
Don’t forget to use your thank-you letter as an opportunity to highlight why you’re the best candidate. Just keep it subtle. Remember, your goal is to express gratitude, not make a full-on sales pitch.
Here’s a tip: Consider the company culture when you decide on the format for your thank-you letter. A structured, formal office like a law firm would be most impressed by a handwritten thank-you note. A Silicon Valley tech startup might see you as a trendsetter if you sent a quick thank-you video as an email attachment. For most situations, an email to the interviewer is a foolproof option, especially if you know the company plans to make a quick hiring decision.Your thank-you doesn’t need to be formal. In fact, it should be sincere and personable. The goal is to thank the interviewer for his time and reiterate your interest in the position. We covered it in detail in our article How to Write a Thank-You Email After an Interview, According to Experts.
Dear [Interviewer’s Name],
[Opening line thanking them.] [Personalized detail about how you enjoyed meeting them, the hiring manager, and/or the team.] [Sentence that adds value to the discussions you had, and shows your passion for the company and position.]
[Sentence about how excited you are to hear from them, which also sets you up to send a follow-up email later.] [Closing sentence that thanks them again, and offers to provide further information.]
Dear Ms. Kingston,
Thank you for taking the time to meet with me yesterday to chat about the content marketing manager position at Really Big Corporation. It was a pleasure connecting with you and hearing how energized you are about the company’s content marketing and growth goals. Because of my background in influencer marketing, I was particularly interested in your innovative ideas for influencer outreach—they sparked some ideas of my own and left me with the sense that we’d make an excellent collaborative team.
You mentioned that you’ll be taking some time to make a hiring decision, so I’ll do my best to wait patiently despite how excited I am to be considered. Meanwhile, let me know if there’s any further info I can provide. Thanks again for choosing me.
All the best,
Is formally thanking a colleague who goes above and beyond required by office decorum? Not really. And yet, it’s a professional gesture that won’t go unnoticed. If you’ve ever felt unappreciated after helping a coworker succeed, especially if you were the unsung hero, then you already understand why a thank-you note for a colleague is a powerful tool for cementing working relationships.
Hi [Name], Thank you for [specific statement about what you’re thanking the recipient for]. [Sentence about why the person’s contribution deserves your gratitude.] [Sentence explaining the positive effect the recipient’s contribution had.]
[Optional: reiterate your thanks or offer a compliment or other friendly comment.]
Thank you for helping me put the final touches on the launch announcement video. You gave up some of your weekend to make it happen, and I just want you to know how much I appreciate your creative talents and energy. Your contributions made a difference, and we not only hit our deadline but created something awesome.
Thanks again. We crushed it!
Sometimes, we forget to thank the people closest to us for the things they do or give to us. When a heartfelt face-to-face thank-you isn’t possible, a brief letter, card, or email is an excellent way to show that your friends’ and family members’ contributions haven’t gone unnoticed.
Thank you for [specific statement about what you’re thanking the recipient for]. [Sentence or two about why the recipient’s contribution was meaningful to you.] [Optional: A sentence praising the recipient for their kindness, generosity, etc.]
[Optional: Any personal closing statement.]
Thank you for your help with the family reunion—you’re my hero! The time you put into booking the hall and sending out invitations to family members, not to mention organizing the potluck, took much of the strain off me this year. I learned that, when I have someone to help me, the Nolan family reunion is not only manageable but fun. If you hadn’t jumped in to save the day, I might have ended up canceling it altogether and missing the chance to reconnect with everyone.
I’d love to take you out for coffee next time you’re in town as a small token of gratitude for all you’ve done. Give me a call!
By: Maralee McKee, Manners Mentor
I’ll come out and say what a lot of us feel. Writing thank you notes, especially after receiving a number of gifts at the holidays, or for our birthday, shower, or wedding, is time-consuming, draining, and sometimes dreaded. In fact, even needing to write one card can feel daunting.
What we need is a formula for writing thank you notes — a template to follow that makes the task a whole lot easier — because a lot of our dislike comes from simply not knowing what to write. Here, you’ll find my five-step formula for writing thank you notes that the recipients will treasure.
The formula will guide you as you write so that your notes are heartfelt and authentic, and you’ll find it easier than ever before to come up with the perfect words to express your gratitude.
Let’s say that we listed a fancy coffee machine on our wedding registry or put it at the top of our Christmas list. Now that we’ve received it, even though we love the gift and are grateful for it, how do we express thanks for a machine, even if it’s a machine that brews really great coffee?
It’s hard enough if the gift we received is one that we love. What if it’s something that’s going straight to our favorite charity because it wasn’t anything we’d ever want or use? Even though there’s only room for about 150 words on the average-size thank you note, it’s almost impossible to come up with enough words to fill the little card.
And because of it all, our thank you notes sound anything but heartfelt. It’s not intentional. It’s that when we don’t know what to write, we give up on “heartfelt” and settle for just getting them written, addressed, and in the mail, so we can check “write thank you notes” off our to-do list.
(If you wonder how best to send your thanks, this post, Thank You Notes: When to Send a Handwritten One, When It’s OK to Email or Text & When One’s Not Required, makes deciding easy.)
Expressing thanks is more than a social obligation. It’s one of the keys to a more joyful life. The people who define themselves as happy aren’t so because of their circumstances or finances.
The joyful understand that the key that unlocks this treasure trove of living is gratitude.
They meditate on their blessings and will tell you about them if you ask how they’re doing despite what difficulties they’re facing.
For those who don’t live in joy, its arrival has been delayed by worries, unmet expectations, and an inability to see their blessings through the fog of their wants. Each day brings new disappointments that keep joy just out of reach.
Humans aren’t naturally content. We tend to reach out for more. We say to ourselves, “Joy will come in the morning.” However, until we count the blessings already given to us, joy will always be a day away.
Yet when we are actually in the moment of expressing gratitude, whether it’s through a text, phone call, email, or via the gold standard — a written thank you note — we actively stop reaching out for more and focus on what we already have. In those moments, we experience the apex of contentment: joy.
With that in mind, here’s my formula for expressing gratitude through writing gracious thank you notes. There’s also a true account about a thank you note I wrote. It’s an eerie story. But never has a thank you note been received at a more perfect moment. It speaks powerfully to how we never know how the ripples of our gratitude will impact someone else.
(If you’ve already thanked the giver in person, this post, 7 Savvy Manners for Writing Thank You Notes After Saying Thanks, will provide you with additional gracious and sincere tips you’ll enjoy using.)
1. Don’t start your note with “I” or “We.” In the first sentence or so, focus entirely on the other person.
So often, we start a note off with, “I love my new_______” or “We had the best time at your Christmas party.” These seem like nice enough ways to start a thank you note. However, in both cases, the focus is on you and how you benefited.
In the first sentence or two, focus on the other person(s) by complimenting them. “You have a talent for choosing the most perfect gifts!” or “Your Christmas party should have had its own HGTV special!” (Notice the difference!)
(If the item, dinner, party, or such is in any way related to Christmas, you’ll find more tips for expressing your gratitude in The 3 Persons You Really Should Write After-Christmas Notes To.)
2. In the next sentence or two, name the gift, party, or kindness, and use the words thank you.
“Thank you for the Nespresso Coffee Maker and the three packs of pods, too!” or “Thank you for including Carlos and me at your Christmas party!”
3. In the following sentence or two, in detail write about the gift, invitation, or kindness and how you benefited from their thoughtfulness.
For a gift, beyond naming the item, you could write about the color, the feel of it, how and when you’ll use it, where you’ve placed it in your home, or whatever is most appropriate to mention about the gift.
If you’re thanking friends for a party, mention details about the event that you’ll hold as memories: a favorite food, the table decorations, someone at the party you enjoyed meeting, or anything else that comes to mind as special.
If you’re thanking them for a kindness (they picked your children up from school every day for two weeks, they helped you move, they loaned you their grill for a backyard party you hosted), mention how you benefited from their kindness and how you’re touched by it.
4. End your note by mentioning the next time you hope to be with the other person(s). This shows that you enjoy being with them and look forward to continuing the relationship.
Too often, especially when it comes to showers, weddings, graduations, and large holiday parties, we invite everyone we know, but then we don’t make an effort to continue the relationship once the event is over and the gifts have been received.
It’s not that we mean to, it’s because they’re not among our closest friends or relatives and we don’t immediately schedule time to keep up the relationship. And what doesn’t get scheduled never occurs.
The quality of our life is measured by the quality of our relationships. Mentioning how you plan on seeing them again helps build up your relationship, providing you follow through.
“I look forward to being with you at Mari’s 30th birthday in March!” or “Travis and I would love to see you again soon. Check your calendar for the last two weeks of the month and see whether we can meet for a walk in the park followed by coffee on a Saturday or Sunday afternoon. I’ll text you next Friday to see what day is best for you, or whether you have something else in mind you’d like to do.”
Before you forget — and if you’re anything like me, you’ll forget — set an alert on your phone for next Friday to remind you to call, or write it on your calendar. Whatever we are, we don’t want to be one of those people who say, “Let’s do lunch!” and then never “do lunch.”
5. Sign off with thoughtfulness and, when appropriate, humor. Too often, cards are simply signed Best, Sincerely or something equally as generic. Put some thought and heart into it, and close on a high note!
If you’re sending your note to a relative, you could write something like, From your niece, the one who knows you’re the best aunt ever. If it’s to a friend — let’s say it’s the one who gave you the coffee maker — your salutation could be, With love from the person to visit when you want the best coffee ever.
If you’re thanking people for their party or dinner, touch on something you haven’t already mentioned about the event in your note: Daydreaming about your chocolate creme brûlée right now.
(If you’re wondering where to find great cards to write your notes on, check out the Cards and Stationery Department in the Manners Mentor Boutique. I personally own or have bought each item as a gift and can highly recommend them.)
There you have them, five simple steps that take four to eight sentences to express (feel free to write more!), and yet, when followed, value the other person(s), express gratitude, show how they have positively impacted you, deepen relationships, and end by, we hope, putting smiles on the recipients’ faces and in their hearts! And all the while they keep you in the midst of joy by expressing appreciation for what you’ve already been given.
It’s the circle effect of gratitude. As you bless the person, the blessing flows back to you!
Please Note: Elements of this story have been changed to protect the privacy of the people involved.
Don’t think a thank you note can mean much? I learned in a very intense way that it can.
About five years ago, I was invited to a party by someone I had met two times in passing. I was happily surprised to receive the most beautiful invitation I have ever seen. She invited me to join her for an Easter-themed brunch at her home. I RSVP’d that day to let her know that I would be honored to be there and that I looked forward to getting to know her more over brunch.
(Wondering what to say when you RSVP, how long after receiving your invitation you should wait to respond, or what to do if people don’t reply to your invitation? Here in one of the most popular posts on the blog are the modern manners that apply to this centuries-old art.)
I’ve been to my fair share of parties. Never had I experienced anything like hers! It was opulent yet casual at the same time. The music, the handmade menus and place cards, the china, crystal, fresh flowers, table decor, and the beautiful necklace she gave each guest as a party favor was something I had only seen in magazines. I bet a Kardashian has never thrown a more lovely party, even though they throw million-dollar bashes, and hers probably cost a couple of hundred. Throughout the evening, I complimented her; and, as I was leaving, I thanked and hugged her.
The next morning, I reached for my thank you notes when my inner voice told me to write her in great detail about how her party and the effort and love she poured into it touched me. So, I put back the thank you notes and took out my stationery. When I was finished, I had written a three-page thank you letter.
I popped it in the mailbox and was surprised the next day when she called me sobbing because of the kind things I mentioned in the letter. (I was surprised both by her intense feelings and by the fact that the letter arrived so quickly.)
Through tears she told me that she hosted lots of parties, but that no one ever seemed to notice anything she did. They wouldn’t RSVP. They’d RSVP yes but then not show. They’d arrive and not eat her food because they were on a diet. They never complimented her on the flowers or the table settings. She said that I was the first person who ever mentioned the party favor in a thank you note, let alone told her that they would treasure what she chose.
“Maralee, I was about to dothe dumbest thing in my lifeand then your letter arrived. If it had arrived 15 minutes later,it would have been too late for me to ever change what I was going to do. I’ll never be able to thank you enough. Never. You changed my life today by letting me know that people notice me and what I do.”
I couldn’t help but think that she had planned on calling everyone who had been at the brunch to give them a piece of her mind for not seeming to care for the hours of effort she had put into making a special afternoon. I was glad my note stopped her because I knew that would be something that she would have regretted later.
About a month from that day, my new friend, her husband, and children unexpectedly moved to California from Florida. Her husband was offered a job that was too good for them not to accept. I never got to further our friendship.
A year went by and I received a phone call from a mutual friend of Lori, the lady who had hosted the brunch. Our mutual friend was starting a prayer chain for her. Lori was in acoma in ICU. She had tried to commit suicide that morning after her husband left to drop their children off at school on his way to work.
After dropping off their daughters, he realized he left his cell phone at home. He drove the quick five minutes back to the house and found her in their bathtub dying from a self-inflicted gunshot wound.
If her husband had not left his cell phone at home that day, she would have died.
I got off the phone and began to pray. My mind flooded with the conversation we had that morning when she called me crying, “…I was about to do the dumbest thing in my life…If your letter had arrived 15 minutes later, it would have been too late for me to ever change what I wasgoing to do.” I had thought she was going to call and tell her guests they were unappreciative so-and-so’s.
What if the morning she called me she had planned on doing what she did that morning in California? In hindsight, I believe that is what she was referring to when she called me sobbing.
Was a letter of gratitude, of noticing, of letting her know in the most tangible way possible, something she could hold in her hands and take in each word again and again, the thing that pumped hope into her that morning the way life support was then pumping air into her lungs?
Had a thank you letter been her life support that day?
I will never know for sure. But, I’m pretty sure it was.
Gratitude, never underestimate its power.
Who can you touch today with a note of thanks?
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Until next time, write a thank you note — or two, and keep doing what only you can do: bless the world by being you at your authentic best!
Hugs and blessings,
View all posts by Maralee McKee →
The best thank you letter examples and templates, as well as tips on writing and formatting thank you letters, notes, and email messages.
Why are thank-you notes important? How long does a thank-you note have to be? Here are the oft-forgotten fundamentals of writing a thank-you note.
Thank-you notes are not only good manners, but also good for your health! Yes, it’s true!
A study in Psychological Science showed that writing a thank you letter both improves the giver’s happiness and put the writer in more positive spirits. That’s the power of gratitude!
While many thank-you letter writers get concerned about the exact words they use, it turns out that the recipients were simply touched at the warmth and thoughtfulness of the letter itself.
So, starting writing thank-you notes—and write them more often! It comes at very little cost and benefits everyone.
A gift traditionally requires a thank-you note from the recipient, no matter what the occasion for the gift—a holiday, birthday, anniversary, religious event, award, or accomplishment.
Thank-you notes are also recommended when services have been performed (especially as a favor or for free), when hospitality has been provided, or in appreciation of generosity or thoughtfulness.
Immediately. The longer you wait, the harder it becomes, and the less appreciative you will appear.
Traditionally, a blue or black ink pen on fine stationery, a blank card, or suitable notepaper.
Write a draft first. Before using your “good” paper, gather your thoughts and jot them on a piece of scrap paper.
Keep each note short—three or four sentences is fine. You can express your thanks just as sincerely as you can in several paragraphs.
Remember: Be authentic, be original, be sincere.
Once you are satisfied with your thank-you sentences, write them on the “good” paper.
Printing a thank-you note is acceptable, but cursive is a nice touch (as long as it’s legible).
You can—and should—say “thank you” to the giver when you receive a gift, but a proper appreciation should be expressed on paper and sent by mail.
You can express your thanks in those ways, but nothing beats a thank-you note written on paper and sent in an envelope.
Yes—but if you do not like a gift, do not reveal your displeasure in the note. Focus on your appreciation of the giver’s thoughtfulness, generosity, and good intentions. Remember the adage “It’s the thought that counts.” Keep an open mind: You may actually develop a fondness and appreciation for the item later.
If you send a thank-you note, you and the gesture will never be forgotten. If you do not, you will not be forgotten either, but not for the same reason nor with the same regard.
It’s a great idea to get children in the habit of writing their own thank-you notes by preschool age. If your child can’t write yet, transcribe the note for them and have them write (or scribble!) their name at the end. Recipients—whether grandparents, other family members, or friends—are guaranteed to be delighted!
It’s OK to go overboard with your appreciation and send a thank-you gift. Make your own gift jars with something edible inside or see other fun gifts you can make in the kitchen.
National Handwriting Day is January 23!
Do you have any tips for writing the best thank you cards? Do you still write thank-you notes? Let us know in the comments below!
Writing thank you notes can seem daunting usually because we simply don't know what to say. Here's an easy five-step formula for writing thank you notes that.
MaleSeptember 24, 2018 6:53 PM
It absolutely not agree with the previous phrase
NagarSeptember 29, 2018 12:34 AM
Between us speaking.
GuzilkreeSeptember 22, 2018 12:49 PM
This day, as if on purpose
GoltikoraSeptember 28, 2018 7:39 PM
I about it still heard nothing