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Thanks for the support email

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Thanks for the support email
January 30, 2019 Holiday Thanks 3 comments

С прекращением передвижения по воздуху остался лишь один путь в Лис - вагонная система из Диаспара. С вашей стороны она была закрыта при постройке парка, - и вы забыли о. Но мы помнили о вас. Диаспар поразил. Мы ожидали, что он пойдет по пути прочих городов; вместо этого он добился стабильного состояния, которое может продержаться не меньше, чем сама Земля.

Whether you’re job searching, working on your professional development, or building your career, you’ve probably been in a situation that warranted showing appreciation and gratitude. Perhaps you received a job lead and a pep talk from a former colleague. Maybe you had an informational interview with someone who has now taken you under their wing and is serving as a mentor. It might even be a family member who’s your greatest fan. Whatever the situation, one way to show gratitude is to write a thank-you note that expresses your appreciation.

Why gratitude matters

Before getting into writing the content for your thank you letters, let’s ask the question, “why gratitude?” What is it about being appreciative that even makes it important? Showing gratitude is a great way to clear your mind when you are feeling overwhelmed. After moving at top speed or going through routine motions for a while, slow down the pace so you can contemplate how those around you add value to your life in some way. Knowing who you are thankful for and for what reasons can really help you strike a balance.

Like a hug, expressing appreciation typically feels good to both giver and receiver. In addition to making someone else’s day, showing gratitude packs a powerful punch of other benefits. According to studies by Robert Emmons, gratitude’s physical, psychological, and emotional perks include:

  • Stronger immune systems and lower blood pressure
  • More joy and pleasure, more optimism and happiness
  • More forgiving and outgoing outlooks, less lonely and isolated feelings

For these reasons, we suggest exploring opportunities for saying “thank you.” It doesn’t have to be reserved for after a job interview. Here are some ideas for identifying other situations worthy of a note of thanks or gratitude. The following samples are designed to help you get your inspiration flowing:

The trusty “job lead” friend

Let’s say you have a friend who’s really in-the-know about the latest job openings, and customizes what she sends you based on your interests and a strong understanding of your abilities. A thank-you note is a great way to not only show appreciation but also let them know they are really on the mark with the job leads and suggestions they give. Try a note like this:

Dear _______________,

I just wanted to share how much the job leads you send mean to me. The attention you pay to the details of each opportunity is clear to see, because the ones you send match not only my interests but my abilities. What you do is really motivating and keeps me uplifted in my job search. To know that you consider me able to do _____________ and _____________ enhances my confidence in myself. It keeps me inspired to apply for more jobs where my ________ skills can really shine. I really appreciate that you’ve taken such an interest in my job search and am grateful for the way you’ve stepped in as my personal “career sleuth!”


Why this works: In addition to expressing your appreciation, you are affirming that what your friend has sent is helpful to you, and that if they continue sending similar leads, they are on the right track.

The informational interviewee-turned-mentor

So you got up the courage to ask someone for an informational interview, and they really took you under their wing. Maybe they went above and beyond to keep the conversation going, shared great resources, or invited you to an event that will be attended by some key hiring managers in your field…plus gave you the low-down on their typical hiring practices. What to say to show your gratitude:

Dear ________________,

Thank you for taking the time to chat with me about your career in __(industry, cause area)_ over the last few weeks. I learned so much about _____ and _______, and will be sure to check out the latest set of insights and leads you shared with me. I am so appreciative of not only the way you have taken me under your wing after our first meeting, but your generosity with your time and resources. The interest that you show in my success and development is something for which I feel very grateful.

Please know that my offer to assist with your ________ project still stands. If my skills are not the best match, I’m happy to pass along the message to my contacts in an effort to find a great volunteer!

Why this works: In addition to showing your gratitude, you are offering to assist your mentor. If your skills are not an appropriate match, showing willingness to tap into your networks is a great alternative!

The “biggest fan” family member

Many of us have a family member who has earned the title “biggest fan.” In their eyes, no challenge is so insurmountable that we can’t overcome it and our every accomplishment is worthy of celebration and praise. Here’s an example of showing gratitude via the written word:

Dear ______________,

I wanted to take a moment to thank you for all the support you’ve shown me throughout my career, particularly during my latest __(race to a promotion, job search, unemployment fiasco)______. You’ve always been someone I could call my “biggest fan.” What means the most to me is that you do more than tell me I’m “great” at what I do, or that I’m a shoe-in for an opportunity. You take it a few steps beyond and share the reasons why you think so. Sometimes it seems like you remember my achievements even better than I do myself. I always appreciate your ability to see how my talents can make a difference and you’ve made me a believer too! After a chat with you, I always feel more confident and capable, and for that I will always be grateful.

Why this works: Keeping it warm and appreciative is a great way to strengthen familial bonds. It expresses not just appreciation but understanding of the effects your “biggest fan” has on your well-being and confidence. When they know it’s working, they are more likely to keep it up!

The “saved the day” colleague

Whether you’ve been stumbling over an appropriate response to a workplace issue or you’ve been scrounging for the most cost-effective way to get a project completed, sometimes the help of a colleague can really make the difference. When you’ve had a colleague “save the day,” try a note like this:

Dear __________________,

When you found me sitting at my desk unproductively tapping my pen against it last week, you could have just walked on by and left me to my _(writer’s block, unresolved issue, confusion…)_. Instead, you pulled over a seat and went right to work with me. I can’t thank you enough for not only your teamwork and support, but for your vote of confidence. You really pulled me out of my work slump. I also appreciate the way you used your insights from your department to develop a really seamless solution that provides benefits all around! Knowing now how your team tackles ______, I’m happy to compare notes the next time you are working on ____________ so we can achieve similar success.

Why this works: Positive interactions with colleagues allow for a more supportive relationship that can help everyone thrive. While your co-worker may have stepped in without any expectation of you returning the favor, always take an opportunity to see your organization and its work from the perspective of another department- maybe even identify a way that you can provide insights for that area.

The “just lets me vent” friend

This person knows that talking it out might just be all you need. No unsolicited ideas or solutions, brainstorming sessions, or “I told you so’s” this friend simply lets you vent and work out your feelings. When you want to express feelings of a different kind, try something like this:

Dear ______________,

When you stopped by yesterday, you may not have known just what you were getting into by asking me how things are going. And after letting me talk for nearly an hour about __(current issue in your professional life)_____, I wanted to express my appreciation. The sympathetic way you just listened without going into “solution mode” was just what I needed. I really felt heard and understood- you have a rare gift for that! Thank you not only for being there, but for giving me exactly what I needed at the time. I can now say that after thinking “out loud”, I feel ready to tackle this issue head-on. Thank you!

Why this works: This note shows that in addition to being appreciative of the person’s time and attention, you are ready to take the “next step.” People are more inclined to help out in the way you need them to when they feel like it makes a true, lasting difference.

Which of these scenarios rings most true for you right now? Pick a person to thank and tweak the templates to best fit your situation. Share your experience in the comments below!

Tags: connecting to your network, getting in touch, networking, reconnecting with your contacts, thank you, thank you notes, writing thank you notes

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Rescue from the Bridgnorth Cliff Railway - 18 September 2019

As reported in the Shropshire Star newspaper, the director of the Railway said " From time to time Shropshire Fire and Rescue Service does undertake training sessions at the Cliff Railway.  I would like to thank them for their prompt action and especially for the reasssurance that their officer gave to the stranded passengers whilst the carriage was being slowly descended by manual means."


Compliment following Safe & Well Visit in the Ludlow area

The Service received a 'phone call from a recipient of a Safe & Well visit, who was very impressed with the firefighter's well mannered and pleasant nature and the information he provided.


Thank you following a fire appliance enthusiasts' group visit

"I just wanted to say a big thank you to you for yesterday's visit.  My friends and I had a great day around Shropshire and the welcome we got at the stations we visited first class.

In particular, I wanted to thank you for the visit to Shrewsbury.  You moved a lot of appliances for ys and gave up your important time.  The photos look great and once I have uploaded them to the PC I will forward them across so that you can use them for social media or any future projects.  Please could you also pass on my thanks to the drivers at Shrewsbury for their help during the visit.

Extrication of child's fingers from lift mechanism

We just wanted to thank your Blue Watch team who helped release our child’sfingers from a lift in Telford Southwater car park on Tuesday 24th September.

They were very quick to respond and very calm and warm towards my little girl. What a great team of professional, empathetic and skilled firefighters. She was checked out at the hospital and fortunately had no broken bones! Just bruising.


Compliment following Safe & Well Visit in the Ludlow area

The Service received a phone call from a recipient of a Safe & Well visit.  She praised the Ludlow firefighter for having a lovely manner and making her feel completely at ease.  She said that he was a "true credit to the fire service."


"A massive thank you" from a neighbour to the Countess Arms, Shifnal 

The Service received a call from the individual who had reported the fire in the early hours of the previous morning, and helped crews to gain access.  He wished to say thank you to all involved for helping to save his workshop and business from being destroyed.

Thanks from the business owners following fire.

To all of the wonderful firefighters who worked so tirelessly on 29 July 2019 to put out the fire at Weston Bakery; we cannot find the words to thank you enough for what you did for us that night. I’ve always thought the fire service were amazing for what they do but we did not realise just how hard you all work to keep us all safe until we had this tragic experience. From putting the fire out, to helping us pack our things, to just emotionally supporting us - you all went above and beyond your jobs for us. You truly are such heroes and we will never forget what you have done for us. All our love and thanks.


Water Safety Awareness to childrens' group - 24 July 2019

Firstly apologies for not coming down at the end to say thank you.  The kids feedback was great, the adult helpers were very complimentary about your team and the high level of involvement from the kids.

We really did appreciate the time you spent with us and another memory the kids will take away from this week.  Once again very many thanks to you and the team on White Watch Shrewsbury


Street Pastors' thanks for throw line training

This is to pass on thanks from all the Street Pastors who attended your training down at the weir last night. We all very much appreciated your team giving us their time and we found the training extremely useful - it's exactly what we needed to help us feel more confident around the river when we're on patrol on a Saturday night. Please express our thanks to everyone involved.

Our other group is looking forward to their training next week


Scout troop thanks to understanding Fire Service - 6 July 2019

"I would like to apologise for the inconvenience of a call out to the Scout hut. We were having a campfire and cardboard sleep out and someone contacted the Fire Service. On another note, I would also like to thank the Fire Service for understanding when they arrived. Thank you from my Scouts and I."


Thank you following a house-holder's concerns about emergency service access to her property

"Thank you so much to all of you at Shropshire Fire for popping out and giving me reassurances, superb service and top communication."


Compliment received following a Safe & Well Visit in Ludlow

The Service received a 'thank you' phone call following a Safe & Well Visit conducted in Ludlow.  The caller praised the excellent service and said that the firefighter had given her some "good pointers and explained things well."


Compliment received following a Safe & Well Visit in Craven Arms

"We could answer yes to all of the questions on the survey and would like to give credit to this Fire Service Officer.  He could not have been more helpful.  Thank you Fire Service."


Thanks received from a Shrewsbury resident on 28 May 2019

Fire Control received a call thanking Blue Watch Shrewsbury for the way in which they dealt with the resident's hedge fire on Bank Holiday Monday.  He was grateful that they requested an ambulance for him and made sure that he was checked over.  Happily, he confirmed that he was now fine.


Thanks received from Market Drayton resident following a late fire call on 10 May 2019

The resident wished to thank the Officer in Charge and crew as they were "so helpful, kind, very nice and made her feel reassured" and also for their prompt attendance.  She had called an electrician as advised by the Officer, who had confirmed that the problem was the plug socket, which had been smouldering for some time.


Comments from a grateful Madeley resident following an incident on 26 April 2019

Just want to say a huge "Thanks" to the crew from Telford Central who attended our house yesterday to deal with a chimney fire. Very much appreciated.


Compliment received following a fire in Shifnal on 13 April 2019

A HUGE thank you to the crew from Stafford Park, Telford who attended this fire tonight. 

Very prompt, totally professional - I’m very, very grateful.   What a fantastic service we have.  Thank you all.


A thank you for assistance given

Fire Control received a ‘phone call from a gentleman who wished to thank the two Service staff members who had stepped in to help when his wife fell in the road at Frankwell on 28 March 2019.   


Compliment received following Safe & Well Visit - 18 March 2019

 The firefiighter talked us through the Safe & Well pack, which we felt was very useful.  Moreover though, they discussed with us some specific issues around fire risk, as well as other risks, associated with living with our 97 year old dad in a very rural area; and we talked through a variety of options which might help to keep my dad safe, e.g. when left alone. Taking on the responsibility of an elderly parent can be challenging at times and people who go the extra mile, because they understand these challenges and they care about all the people involved, are so valuable to us - this is especially so as we get little formal support or assistance.

The firefighter's interest and enthusiasm; and their genuine caring attitude we believe went well beyond the basics provided in the pack, and we wanted your management within the Service know how grateful we are both for the Service, and for the personal service we received. 

And to the Vulnerable Persons Officer - Thanks again for your time on the phone.


Complimentary letter from the Tutor of the Public Uniformed Services course at Telford College.

Dear Chief

 I am writing to express my sincere thank you to Shropshire Fire and Rescue Service for hosting myself and my students from the Public Uniformed Services course at Telford College at Service HQ yesterday morning.

The students had a fantastic 2 hours embedding their learning in a fully operational environment by participating in a range of well planned and executed activities. The whole experience was enhanced by the friendly, professional and enthusiastic staff that gave up their time to help deliver the evolutions.

On behalf of myself and the students could you please pass on our sincere thank you to the Operations department and Fire Control staff that made it all happen.  Student experiences like this are invaluable for bringing the course and the students learning to life, and the fact that Shropshire Fire and Rescue Service are willing and enable to facilitate this is very much appreciated.

On a separate note, next  Friday 29th March at Telford Central I am taking 15 of my female students, some of which have expressed an interest in joining the Fire Service, to participate in a Positive Action afternoon. This has been organised with the help of your Training department  I have no doubt it will be an invaluable experience for those students involved.

Kind Regards

Public Uniformed Services course Tutor


Praise for Church Stretton Fire Crew following rescue from Cardingmill Valley

I would just like to express my sincere thanks and gratitude to all those who were involved in rescuing me from Cardingmill Valley waterfall on Saturday 23rd February.  Although I was strapped to a ladder and tarpaulin for the time that I was with you, and was being carried along the river while experiencing a panic attack (!), my husband assures me that you were all nothing less than amazing.

I had injured my leg and he has also informed me that when you asked me what my pain score was, I replied 2/10.  It turns out I must be a little tougher than we all thought as I was diagnosed with a severely broken leg.  I was operated on the following day at RSH and had my tibia pinned and plated back together.

I am currently almost 6 weeks into a 5-6 month recovery, with my surgeon advising me that I can expect a 12-18th month rehabilitation.

Once again, a huge thank you for your skill, expertise and reassurance.  You do an amazing job.


Thanks from Resettlement Worker, Shropshire Refugee Action

I just wanted to say a big thank you to the Prevention Team for their time yesterday.

It’s so lovely for the family to have some more face-to-face time after their initial station visit from the Fire Service, and to hear more about safety in the home. I feel that the family have been made to feel so welcome by the local services in Oswestry, and that goes a long way in a new country!


Praise following Safe and Well Visit

Reception took a call from the grateful recipient who was full of praise for the on-call firefighter who had visited her.  In her words he was “So kind and helpful…..absolutely lovely.”


Praise from Police following location of high risk missing person - 12 February 2019

Tonight we had a young, missing person near Coalbrookdale.  Due to the weather and the various hazards nearby…woods, river, railway line, dark etc they were categorised as being 'high risk.'  The local environment with the fields and woods was a nightmare for us and they were potentially a needle in a haystack.  The fire officer attended as the Interagency Liaison Officer, along with several fire personnel from Telford, to assist with the search.  As a result we found this person before any harm could come to them, and so we owe a great deal to our fire colleagues.  

As Duty Inspector I wanted to pass my thanks to the officer and those who attended to assist.  I’m very grateful. This was a great example of blue light interoperability which I know our Chief Officer teams are striving towards.


From a grateful Wem resident - 10 February 2019

" I rang the Fire Service yesterday afternoon, reporting a faulty smoke alarm.  Within about an hour a member of your staff was round fitting a new one.  Fantastic service.  Thank you very much."


Thanks following attempted rescue of feral cat for treatment - 15 November 2018

A member of veterinary staff rang in to thank the crew for their help and persistence in trying to rescue the cat, which had been located and was in the care of the surgery.


Another compliment received following Monkmoor fire on 3 November 2018 - this incident was attended by Shrewsbury wholetime and on-call crews, Wellington on-call and Wem crews.

“Last Saturday (3rd) my home was saved by the crews and firefighters who attended the fire.  I arrived home when the fire had been extinguished and although there was some garden damage I couldn’t believe my house was still standing!  The fire stopped inches away from my shed which is attached to my house; the outcome could have been very different.

You all do such an amazing job and I am incredibly lucky.  I genuinely want to say thank you to everyone involved in keeping my home, ‘my home!’


Compliment following Monkmoor house fire caused by rogue firework from a neighbouring property on Saturday 3 November 2018.

The resident phoned to say she could not praise the crews efforts highly enough, both their fire-fighting and their efforts to calm her and her traumatised daughter.

She described firefighters’ efforts as “fantastic” and said that they should be “very proud of themselves.” 

This was a particularly upsetting incident as it came on the anniversary of the deaths of the resident’s baby daughters and it left her fearing for the safety of her surviving daughter.


Excerpt from a letter sent to the Chief Fire Officer from a Shropshire funeral directors

"We work with colleagues from Shropshire Fire and Rescue Service on various occasion when completing our duties, always at the scene of a death, always under very stressful and difficult circumstances. 

Please convey our sincere thanks to all your Cleobury Mortimer team who, with as much dignity as could possibly be afforded, ensured our safe entry, and exit from, the property.  

I have said before that members of the general public have a bit of a perception as to what the fire service does, but they actually have no idea about some of the things your staff have to do.  We certainly know as we see it first-hand so often.  You have a first-rate team at Cleobury Mortimer who you should be very proud of .  Do please thank all concerned on our behalf.”


From the President, Rotary Club of Oswestry

Crucial Crew LifeLine event

I would like to thank you for the contribution made by members of your Fire Service to our annual LifeLine event this year.  This was our 12th year of LifeLine, an event the club is proud to run and for which the feedback from schools and pupils has again been very positive indeed.

This year we hosted over 550 Year 5 pupils from 26 primary schools from the Oswestry area (covering parts of both Shropshire and Powys).  Club played host to some 450 Year 6 pupils from 26 primary schools from the Oswesty area (covering parts of both Shropshire and Powys).  The children had a great time and took part in the scenarios designed to help them cope with the dangers that they will increasingly face in the world around them as they progress to the secondarty stage of their education.  

In particular I wish to highlight the contribution made to the event by Charlie Cartwright and his team – not just in terms of presenting the ‘Fire’ scenario, but also for their help in coordinating with their colleagues from Mid and West Wales Fire and Rescue Service and for the way I which they gel with the other presenters and the organisers of the event.

The Club will soon be starting on the planning for the 2019 event and we trust we will be able to call on you to support the event next year.   Once again, please pass on our grateful thanks to the team for their support.


From the Chenobyl Children's Lifeline Shropshire Link

Thank you very much for the kind use of your Service's mini bus for transporting the Chenobyl children to and from Manchester Airport.  A special thanks also goes to the individuals on Blue Watch Shrewsbury who took time driving us and helping with all the luggage.  The children arrived home safely, sharing very many happy memories with their families of their stay in Shropshire.


From the National Citizens Service

Thank you for supporting the Shropshire Catch22 programme in 2018. We have had an extremely successful summer and couldn't have done it without you.  We look forward to working with you again.


Thank you received from a local Police Youth Engagement Team.

I am writing to express our sincere gratitude to the Prevention Technical Officer and all of the members of the fire service who attended the Ercall Wood Police led Citizens Youth Academy over the weekend of 13 - 14 October 2018.  The event was part of a programme designed to educate youths between the ages of 11 and 16 years to the dangers faced by the emergency services and to themselves.

Fire service staff attended a mock demonstration of a fatal RTC, along with paramedics and members of the Police, dealing with the situation in front of a large audience.  The Technical Officer was superb on the microphone, not only commentating on proceedings, but also afterwards in the classroom debriefing the crowd and showing a DVD on the consequences.  He had also shown a DVD beforehand demonstrating the dangerous driving leading up to the mock RT before pupils wnt outside for the scenario.

The fire service team's dedication and passion was a great relection of the modern fire service's education programme and all members of the Academy thoroughtly enjoyed the experience.  May I personally thank all involved and hope we can work together in the future.


From a Shrewsbury resident following RTC Making Safe on Wyle Cop on 22 October 2018

I am the owner of the building the van reversed into and I just wanted to say a very big thank you to all who attended.  I feel very fortunate to have such a fantastic local Fire Service.


From a Telford resident following a fire in Brookside on 10 October 2018

A member of the public rang in to ask for their thanks to be passed on to the Tweedale crew who had dealt with this car fire.  The crew were praised for their swift response and the way they dealt with the incident.


Compliment received from a vistor to Shropshire

To the On Call firefighters of Church Stretton including the butcher, publican, postman, carpenter and beekeeper…

I just want to thank you so much for carrying me off Caer Caradoc on the ladder stretcher on 2 August 2018, when I had slipped, injuring my ankle.  Your light hearted banter kept me cheery.  My ankle had about four fractures and I was operated on in Shrewsbury hospital and have plates, screws, hooks etc holding the bones together.  I am still in a non-weight bearing cast for another three weeks and then it will be x-rayed to see if it can be changed to a walking boot.  I know it will take months to recover but, to give me something to aim, for I have booked another family walking holiday next August!

We really enjoyed our family walking holiday in Church Stretton, it is a lovely area, but the highlight for me was definitely the prompt, efficient rescue by the team.  I will never forget it.  Keep up the good work.


Compliment from a member of the public following the Service's involvement with the wildfire incident at Winter Hill, Lancashire

As an avid admirer of the Emergency Services  especially Fire and Rescue services and all the services including the Army. May I humbly say a big thank you to all involved in fighting the moorland fires on Saddleworth Moor and Winter Hill/Belmont Moors. Every one worked so hard to keep it under control and keeping it contained despite working in seriously hostile conditions and for long hours in strength sapping heat.

 Also thank you to other forces for their assistance in covering for depleted stations and backing the lads and lasses battling on the moors showing a national team work and resilience in very difficult circumstances.

From top to bottom all ranks deserve praise for their determination and spirit, all are very special people and all deserve the public's praises.


From the Paramedic attending the Road Traffic Collision at Hermitage Hill, Bridgnorth on 13 July.

Please pass on my compliments to the crew in attendance at the above case. All of our crew, helicopter and operations officer commented on the speed and effectiveness the casualty was able to be extricated safely from the vehicle with concerning injuries. 

Thanks again to all involved and well done for their efforts.


Compliment received following Wellington Fire Station Open Day on Saturday, 8 July 2018

Today I took my 2 children to the Open Day at Wellington Fire Station.

My son has a massive fear of fire and smoke. I was hoping by taking him to see how firefighters make things safe and showing him what they do, it might help him feel more safe.

I explained his fear to one firefighter and she was absolutely amazing with him. She took him in the smoke tent to explain what to do. She let him try on the uniform and was just brilliant in general. I can’t thank her enough for what she did. It may only seem small to some people, but to me and my son her efforts today have helped with his fear hugely.
Thank you to everyone who was involved with today we had a great time and my son is now saying he would like to be a firefighter when he grows up.


Letter to the Chief Fire Officer from the Shopshire Peregrine Group following the rescue of a female Peregrine on Monday, 25 June 2018
(Crews involved were from Bridgnorth Fire Station and Blue Watch Shrewsbury).

I am writing on behalf of the Shropshire Peregrine Group and undoubtedly lots of local observers, to thank the team who attended last Monday and successfuly rescued a Peregrine trapped in the wire netting at High Rock, Bridgnorth.

We applaud the skills of the team and planning involved, which included a busy road closure, so thanks also to everyone concerned with the operation behind the scenes. 
No-one knows how long this protected bird had been trapped but your timely rescue ensureed this female parent could be rescued, assessd and then returned to the wild the same evening.


Thank you from owner of a Jack Russell terrier rescue from an embankment on 7 June 2018

Tiny, a little Jack Russell, was rescued by Oswestry and Red Watch, Shrewsbury using line rescue equipment from down an embankment at Pontfaen, Chirk.

Apparently Tiny’s owner was in hospital at the time and Tiny was in the care of the owner’s daughter.  In the company of the daughter’s larger dog, who was more familiar with the area, Tiny was a bit too adventurous and became stuck.  The owner's daughter made attempts to rescue Tiny to no avail until the crews saved the day. 

Having spoken to the owner, this little rescue dog means the world to her and she cannot thank the crews enough for coming to Tiny’s aid.


From a grateful resident of Bucknell to the crew at Clun Fire Station following a shed fire which spread to involve two bungalows

"Well what can I say except to convey my heartfelt thanks for what you achieved last Friday night (11 May 2018).  A watering can would not have sufficed!  I was told that if the fire had continued for much longer my roof would have gone on fire. Good luck to you all, you deserve high praise - thank you so very much.


Wellington Fire Station 65th  Anniversary - From the West Midlands branch of The Fire Brigade Society

On behalf of myself and the members who attended yesterday, I'd like to convey our collective thanks for a superb day and that Shropshire Fire and Rescue has once again gone the extra mile and also for everything you've done yourselves to make the event such a great success.  I must admit to being somewhat surprised by the amount of the cars on the front of the station when we arrived!  It was a real privilege for the society and our members to be able to meet the Mayor of Wellington Cllr Mason-Morris, along with Mr Hammerton the Chief Fire Officer and  Mr Johnson, the Deputy Chief Fire Officer, the retired firefighters and of course Red Watch, who we have had the pleasure of meeting on our previous visits to the station, so it was nice to renew previous acquaintances.  I would be grateful if you could pass on our thanks to all concerned, apologies if I've missed anybody.

Our members also particularly enjoyed meeting the retired firefighters and I hope that we may be able to cross paths with them again; so that we could hear more about their experiences in greater depth? However, our biggest thanks must go to Red Watch themselves, for being such good hosts, arranging the display of the appliances (which many of our members commented on), putting up with our many questions and for the disruption to their usual routine and also for putting on such an interesting and informative display.  This was something the society hadn't seen before and prompted much discussion.  It also certainly gave me something to think about in my professional capacity as a Rail Incident Officer with Network Rail.  Am I right in saying the cakes were cooked by somebody on the watch? If so, compliments to the chef, as many of us commented on how nice they were! We also thought that the programme was a nice idea, as was following the timetable of the original day, 65 years ago.

All in all it was a very enjoyable and informative day, and I'd like to think that it did the station's 65th anniversary justice.  For me it can perhaps be best summed up when just as we were leaving, we noticed a picture on the wall, of a firefighter in the watch room of the then newly opened station, with a Commer appliance behind him, which featured in the original program. Next to the picture, the door leading to the watch room was open, with the stations current Scania Rescue Pump visible in the appliance bay beyond, creating exactly the shame shot but sixty five years apart which seemed rather appropriate!

To conclude, please pass on our thanks to all concerned for a super day and also for the superb support the society enjoys from Shropshire Fire and Rescue Service, it really is very much appreciated!

If ever I or the Society can be of any assistance please do not hesitate to get in touch.


From a vulnerable resident of Market Drayton

"The phone call prior to the visit was much appreciated.  The firefighter from Market Drayton Fire Station was helpful and I felt comfortable and at ease when chatting with him.  Thank you for the visit and for the installation of the smoke alarm." 


Thank you letter from a Newport resident to the crew of Newport Fire Station following an RTC extrication.  White Watch Wellington also attended.

"Thank you all for being there for me, when I needed you on Thursday.  I’m sorry if I did not seem my normal, cheerful self but I am sure you would not expect it from anyone in my position.  Bruises do not suit me but I am alive to moan.  Thank you all again.”


Thank you to the crew at Market Drayton Fire Station

At 8pm on 26 April 2018 the Market Drayton crew, along with colleagues from Wellington Fire Station and Loggerheads Fire Station (Staffordshire Fire and Rescue Service) attended a serious road traffic collision on the A53 at Market Drayton.

The wife of the casualty visited Market Drayton Fire Station during last week’s drill night, to thank them for the work that they did to extricate her husband from the vehicle.


Thank you letter from the Director of Adult Services and Housing,Shropshire Council to the Chief Fire Officer.

"I am writing to formally thank you for the support your Service gave to our START (Short Term Assessment and Reablement Team) during the severe weather episodes we experienced this winter.

The START service support people in their own homes to get back on their feet after spending time in hospital.  They visit people up to four times a day, seven days a week and these visits are often critical to the wellbeing of those service users.

BAck in December the team were supporting a very vulnerable person in Bridgnorth and you kindly supported us with a driver to collect our worker and take them to the gentleman's house twice in one day during the heavy snowfall.  Again in March we needed to reach a vulnerable person in the Church Stretton area following heavy snow and your Service enabled our worker to carry out this visit.

Once again, I would like to thank you for your assistance; I firmly believe that this type of cooperation between our organisations is cruicial to our commitment to support local communities."


Compliment received from North Shropshire College by the Service's Animal Rescue Unit

"I am writing to thank you for the support you gave us at our annual Spring Lambing Day on Sunday, 25 March 2018.  The day was a huge success, partly down to teh great weather but also because of the support we get from all our partners and suppliers who make the day special.  Any money raised on the day goes towards animal welfare and enhancing the student experience at the Walford Campus.

Once again I would like to say a massive thank you for your ongoing support of this event."


Please see below a lovely compliment received via our website following an incident in Bridgnorth on Tuesday evening (27 March).

"I  just wanted to express my thanks and gratitude the men and lady (I think her name was Alice) who attended my property tonight. My 4 year old had locked me out of the house and himself in. They got me back in my property very quickly and professionally and were really lovely to my boy who they offered to have a look at the fire engine, unfortunately he was too upset to appreciate it at the time. Though is now very happy to tell people the firemen rescued him.

Again, thank you so much. It was a horrid situation to be in and you were all great."


Received following an incident in Shrewsbury.

"Thank you very much for your prompt response on the evening of 18 March. I really do appreciate it."


Comments received after a large animal rescue on 14 January 2018

Sincere thanks to all crews involved in rescuing my friend's horse today near Shrewsbury.  You were all fantastic and professional, keeping calm in a very stressful situation.  Thank you.


'Thank you' letter from Salop Leisure

On Thursday, 28 December 2017 a fire broke out in a caravan belonging to one of our customers on our new touring park here at Emstrey.

The response from Shropshire Fire and Rescue Service was excellent, with a fire appliance arriving very promptly.  The crew who attended were fantastic.  They dealt with the fire quickly and efficiently but equally importantly they were wonderful with some of our very upset customers and helped calm the situation.

We are very grateful to the crew for the outstanding service we received.  I would be grateul if you could pass on our thanks to all involved.


Message from an Onibury resident following mobilisation of fire crews on 30 October 2017

Thank you for your efficient response on 30th October to the smoke in Brandhill Gutter. We were having Leylandii felled, the brash was being burnt by the contractor and nobody anticipated the local effect. Our sincere apologies. 


Compliment from British Transport Police following an incident at Shrewsbury Railway Station on 17 Sept 2017

Please could you pass on our sincere thanks to all your crews that assisted us this morning with the female hit by a train at Shrewsbury Railway Station. It was a challenging situation made a whole lot easier by the support and assistance of all the fire crews attending.  I have to say that the Blue Watch Commander was extremely helpful and I was very grateful that your expertise were on scene to assist with the female's safe rescue. I would just like to pass on my personal thanks from the British Transport Police's side: it was a pleasure to work with you all, thank you again.


A thank you card received from a Shrewsbury couple on 20 June 2017 read:

“ It has been a bad week with the Grenfell Flats’ fire.  The Fire and Rescue people have been so courageous and I was planning to send them a message.  But I thought, we have our own Fire and Rescue team here in Shrewsbury – do they get enough thanks for their courage, their endeavour, their humanity?  Maybe not.  Just in case – here is a big thank you to you all for being such wonderful people – THANK YOU.


Following an RTC Make Safe incident on Sunday, 18 June 2017 - a thank you card to Oswestry Fire Station

"To the crew of the Fire and Rescue vehicle who kindly helped us on Sunday evening on the Whittington to A5 road - many thanks, it was greatly appreciated.  Keep up the good work."


Received following concerns from a Shrewsbury resident, this expression of thanks

“May I convey a big thank you to the firemen who called on me this week when I had a problem with the carbon monoxide alarm, which continued to bleep full on (but not I knew the sign of a duff battery).  Fortunately, it turned out to be a false alarm, with the alarm suddenly becoming faulty, and fortunately not a carbon monoxide problem.  I was extremely embarrassed to realise I had called them with a false alarm but they were so kind, sorted out the problem, told me to go and buy a new one and said it is such an important thing to make sure everything is safe with that.  Please once again convey my very sincere thanks to them for their kindly, friendly treatment.”


A thank you card and drawings by the children were sent in by a Shrewsbury couple following a recent incident.

"To the firefighters who came out to us on Saturday 10 June, thank you very much for getting our daughters out of the bathroom, after almost an hour of trying ourselves we didn’t know what else to do.  The girls have drawn some pictures for you and as a gesture of our thanks we have made a donation to The Fire Fighters Charity.”


Thank you received following a business fire on 3 June 2017.

"I write to express my thanks and gratitude for the response and thoroughly professional way in which all members of the Service performed when the incident at Wood Lane arose on Saturday, 3 June.

Without doubt, the consequences for the business would have been more severe without the swift containment and management of the situation.  Please pass on my thanks to all crews and personnel involved and we are confident that Shropshire is in safe hands. once again many thanks.


Received following an incident on 29 April 2017, this expression of thanks

“On  29th April 2017 at Sainsbury's car park in Bridgnorth, my car started to gush out black smoke. A retained crew from Bridgnorth were quickly on scene along with West Midlands Ambulance Service and the Police.

The retained crew were amazing, they were so caring and professional with my 3 children who were In the car. I would like to say how grateful I am for the professionalism shown to me and my family today. All fire fighters were brilliant and a credit to Shropshire Fire and Rescue Service”.


Following a chimney fire on 21 April 2017, a lovely 'thank you' card was sent to the Chief Fire Officer saying:

“We would like to let you know that the Blue Watch team (Shrewsbury) who came to our house last Friday for a chimney fire were absolutely fantastic! Many thanks.”

It’s understood from information gleaned when the card was hand delivered, that the removal of footwear when thermal imaging the loft space was particularly appreciated.


From the carer of an elderly lady, whose apartment Green Watch Shrewsbury effected entry to on 12 October 2016.

She wished to let us know that the crew of four “were absolutely wonderful” and how “lovely and kind” they were to her client, who suffers from dementia.  Her client “hasn’t stopped talking about them and their kindness"  She especially mentioned the kindness and understanding shown by the female firefighter.


The householder wrote to the Chief Fire Officer, following a house fire at Bicton Heath believed to have been caused by a washing machine...

“I wish to extend my heartfelt thanks for the swift response to my fire on 3 September and for the good service provided by the Watch Manager and his team.”


Following an incident involving 450 bales of straw alight at Crudgington on 5 September 2016

“Everyone was always helpful, obliging and friendly, and deserved some credit”  The caller also said that “in this day and age people are very quick to voice complaints, so he thought it was all the more important to compliment people on a job well done".


Received following an animal rescue requested by the RSPCA on 20 September 2016.
(The cat in question was stuck on a three storey high chimney and the aerial ladder platform was used to effect rescue).

Thank you, Shrewsbury Red Watch Crew, who rescued my cat from the Jackfield Tile Museum chimney on Tuesday.  I have done a linocut print for the station wall or to sell/donate/fund raise.  Just wanted to say Thank You and let them know I haven't forgotten.


Thanks received following hedge fire at Westbury

"We would like to thank the team form Shrewsbury who attended a fire (in the hedge) at our home yesterday,
19th September.

They were wonderful, and we would have most likely been in a sorry state without their prompt and efficient work in putting out the out of control hedge fire.  Please pass on this message to whoever is concerned.


Positive feedback received following Fire Safety Audit visits

"Wonderful, brilliant advice and amazing support; all credit to Shropshire Fire Service.  I have dealt with two fire officers in 2014 and 2016, and both were superb."

Having answered "yes" to whether the officer was approachable, polite and courteous, helpful, willing to answer questions and presentable - one customer added "exceptionally."


Compliment received following Shrewsbury Fire Station Open Day on 6 August 2016

I would just like to say how outstanding the Open Day was. All the firefighters were so polite, and happy to answer any questions. Myself and my children had a fantastic day. Well done to all involved.


Compliment received on 5 July 2016 following a quad bike accident near Snailbeach.
(Mobilised crews were Minsterley, Church Stretton, Bishops Castle and Wellington White Watch)

On Thursday, 19 May, my husband was involved in a quad bike accident at home – not an easily accessible place for fire crews but we are so grateful to them.

Three crews attended and we can’t thank them enough for their professionalism and their kindness. Also for their strength in managing to carry him to the ambulance and then to the Air Ambulance; he’s no light weight!

He had eight fractured ribs (now plated), a laceration to the liver, a kidney injury and multiple bruises.  He spent two weeks in an induced coma at Stoke, a week in PRH and a further four days in the RSH.  Although home now he is due for further surgery this month.

We do not know the names of the crews who attended or where they were from but we hope you can pass on our thanks and best wishes to all involved.


Received from a Church Stretton resident on 28 June 2016.

Profuse thanks to the really kind Fire & Rescue man who stopped when we had a flat tyre on the A49 last night. I'm sorry I didn't ask his name.

He guided us to safety then changed the wheel for us in about 2 minutes flat!  I had been struggling to contact our car recovery people so it was such a relief to get instant help. I offered him a tip but he refused point blank. A true gentleman.

NB: we were on our way to Theatre Severn and managed to get there about 5 minutes before curtain up, so the whole evening was saved.

Many thanks once again.


'Thank you' received from St John Ambulance following the Ellesmere Triathalon May 2016

On behalf of the Shropshire area I would like to thank you all at Shropshire Fire and Rescue Service for kindly supporting the St John Ambulance with the Ellesmere Triathlon.

By allowing us to use the drill tower for our radio installation we managed to get 100% coverage of the course and communication out to our receiving hospital, which has proven problematic over previous years with different locations. This helped us quickly and effectively deal with 14 incidents during the event.

Again thank you for your support with this event, it is appreciated by all involved.


A 'thank you' sent for the attention of the Chief Fire Officer 

On Tuesday 19 April I had a bad fall while walking around the Longmynd area.  I want to express my thanks to the team who carried me down the mountain.  They were very professional, reassuring and positive under what must have been very difficult circumstances.  I don't know their individual names but hope you can convey my sincere thanks to them.


'Thank you' received following a house fire near Cound on 17 April 2016.
(Attended by crews from Much Wenlock and Shrewsbury, and by operational officers)

"We write to congratulate you on the way your fire fighting people dealt with a recent fire; from the initial emergency call to dealing with the fire and calming what was obviously a very distressing situation.

There were no people trapped in the house, however it was uncertain if a cat was trapped.  Everyone feared the worst until, lo and behold, a firefighter came out of the house clutching a very alive and struggling cat.  What joy!

Would you be so kind as to pass our heartfelt thanks onto the two teams involved please."


''Thank you' following a significant house fire at Albert Gardens, Shrewsbury.
(A five pump mobilisation from Shrewsbury, Baschurch and Prees with attendance by specialist officers)

"On Sunday, 21 February 2016 (6.45 am) I was tragically unfortunate to have a serious house fire.  I will never forget the utter relief of hearing the fire engine sirens and seeing a fireman open my garden gate.  In all the panic and mayhem, that fireman and subsequent others right behind him, gave a feeling of relief and absolute security.  Also the precious, hardly anytime at all, minutes it took them to arrive on the scene was amazing.

So on behalf of myself and my family; 'thank you' is such a small comment but comes from the bottom of our hearts.  I so hope we never have to worry about cuts to the amount of engines used or the extremely brave men and women who operate them."


Compliment following Fire Safety Visit - 1 February 2016

"Today I had a visit from Shropshire Fire Service concerning fire safety in the home. Firstly, the two firemen were polite, professional, reassuring, informative and friendly. I would say a full house of excellence and a huge credit to your Service."


The following is an extract of a letter received after a serious Road Traffic Collision on A49 near Dorrington.

"I was involved in a significant car accident on 16 November 2015 near Shrewsbury.  I want to take the opportunity to offer my heartfelt thanks and to comment upon the professionalism of all those who assisted me both on the day and during my recovery.

On the day in question, immediately after the accident, officers from West Mercia Constabulary and Shropshire Fire and Rescue Service were in attendance along with paramedics from West Midlands Ambulance/Air Ambulance. I understand that my condition at the time was serious and that the accident was near fatal. I would like to comment that all those who attended the scene responded to me with compassion, professionalism and diligence.  The professionals who attended were a credit to each of the services involved and I will always be grateful to them for the care they demonstrated in ensuring my safety and prioritising my needs.

I am aware from my own experiences working as a manager within a local authority social services department, that the continual pressure to save money and reduce services is an ongoing issue and often public services are tartgeted for perceived failings in public care.  I therefore feel strongly that positive praise and acknowledgement should be given in circumstances such as mine."


Received following a enquiry about a smoke alarm - January 2016

"I would like to say a big thank you to the fire service for helping me in my hour of need.  My smoke alarm ran out and not knowing what to do being 90 years old, I panicked.  I remembered a talk I went to and they said if in trouble call the fire service, which I did.

You kindly put me a new alarm, thank you very much, you are very kind.  I wish you a very happy New Year.  Bless you all for your kindness."


Received from the Chief Constable of Cumbria following involvement in flood rescue

"I would like to take the opportunity to thank you for the recent support and assistance provided by Shropshire Fire and Rescue Service during the recent flooding in Cumbria.

The flooding was unprecedented and affected communities across the whole county.  This led to one tragic loss of life, together with damage costing millions of pounds.

Without the help and assistance from colleagues within the Fire Service providing equipment and teams the situation could have been much worse.  The response from all agencies was excellent in ensuring many people were kept safe and reassured, with staff and officers working long hours in extreme conditions.

 The support they gave was invaluable, so on behalf of Cumbria Constabulary, thank you."


Received following the rescue of a dog from a quarry ledge on 23 December 2015

" I just wanted to pass on my thanks to all the guys who turned up to rescue my dog Charlie yesterday. I have never had to call the emergency services before and know how precious your time is.  Whilst I know Charlie is just a dog he is a huge part of our family and we would have been devastated if anything would have happened to him.

Please pass on our heartfelt thanks to all who attended.

Charlie is still in the dog house!

Have a lovely Christmas all."


Received following Shropshire boat crew deployment to Cumbria in the wake of Storm Desmond -
7 December 2015

"We would like to thank your team for rescuing us and two dogs today at from our cottage in Cumbria.  We were so grateful to you all. You made us feel safe and were so professional and caring.  Thank you so much."


Received following a burst pipe in Much Wenlock on 24 November

"Due to the rapid response of your team, the problem was effectively resolved without too much damage to the kitchen and its furnishings.  I wish to congratulate and thank you and your team for the professional way in which you were able to deal with the problem and prevent further damage."


Received following a chimney fire nr. Oswestry on 22nd November

"Huge thank you to the crew that came to my chimney fire this afternoon - I know it didn't come to much in the end, but it was very reassuring to have you sort the issue. Thanks for fitting the smoke alarms and giving advice on sorting out the flue liner to avoid further problems."


Received following a property fire on 2 November.

The Deputy Chief Fire Officer received a phone call from the grateful householder following a property fire at Edgmond, Newport on 2 November.  She wished to say thank you to the crews for providing an excellent service dealing with the fire and providing fire safety advice and support after the fire.


From the President, Rotary Club of Oswestry

Crucial Crew LifeLine event

I would like to thank you for the contribution again made by your organisation to our annual LifeLine event this year.  As in the past it is difficult to write something new about the event which followed the same format as in previous years.  Again the Club played host to some 450 Year 6 pupils from 26 primary schools from the Oswesty area (covering parts of both Shropshire and Powys).  The children had a great time and took part in 10 scenarios designed to help them cope with the dangers that they will increasingly face in the world around them as they progress to the secondarty stage of their education.  This with the tenth LifeLine event and the feedback from schools and pupils has again been very positive indeed.

In particular I wish to highlight the contribution made to the event by Charlie Cartwright and his team – not just in terms of presenting the ‘Fire’ scenario, but also for their help in coordinating with their colleagues from Mid and West Wales Fire and Rescue Service and for the way I which they gel with the other presenters and the organisers of the event.

The Club is just starting on the early stages of planning for the 2016 event and we trust we will be able to call on Charlie and his team’s support next year


Following a cornfield fire  at Hopstone, near Claverley on 5 August 2015

The occupant of a nearby half-timbered property wanted to pass on his thanks for the speed of the response and the professionalism of the crew who attended.  They contained the spread of fire which was heading towards his house and extinguished it quickly using jets from the appliance, beaters and the fire fogging pump on the Incident Support Unit..


From the Chief Fire Officer of Staffordshire Fire and Rescue Service

"Please can you pass on my sincere thanks to the Shropshire crews who assisted us at a barn fire in Adbaston on Tuesday, 28 July 2015.  Unfortunately the water supplies in the area were poor and a request was made for the Light Pumping Unit from Shrewsbury Fire Station.  We also had a pump from Newport Fire Station.

The pump arrived and set into open water within 15-20 minutes; this assisted us greatly in controlling the fire and stopping it spreading.

The Shropshire crews were fantastic and did their Service proud."


Posted onto the Service's Facebook page

"Mike, Tom and Lisa would like to sincerely thank all the Fire Brigade watches who attended our tragic fire at Rednal Karting.  We were amazed to see them lay 2.5 kilometres of hose to extract water from the canal to try and save our building."


Posted onto the Service's Facebook page

"Just like to say a massive thank you on behalf of Mike, Willy and myself for your help on Sunday, 5 June at Shifnal Airfield.  The sense of relief to see you all arrive in convoy was overwhelming.  Thank you all."


Phone call to our Control Room praising Baschurch fire crew, following their attendance at a chimney fire

The resident was very impressed with the fire crew's prompt attendance to his property, the way the incident was dealt with and the fact that the premises were left clean and tidy.  He was also grateful for the later re-inspection to ensure the fire was out.


Posted on Twitter by the owner of a mare (Genie) rescued from a ditch on Valentine's Day 2015 by the Service's Animal Rescue Team based at Wellington and a crew from Baschurch.

"@SFRSWellington Many thanks to the highly professional team.  Genie's a little stiff but happy to be back home."


From a Wem resident to the Chief Fire Officer

"There was a nasty road traffic collision a short distance from my home yesterday.  Fortunately nobody was hurt but the road was closed for some time and there was much concern for those involved and disruption to the community around here.

I wanted briefly to write and say how impressed I was by the emergency services in general, and by the efficiency, concern and attention of Shropshire Fire and Rescue in particular.

Thank you, and your officers, for the high quality service given to the community around me."


From the Chief Executive, West Midlands Ambulance Service to the Chief Fire Officer

“It is my pleasure to inform you that I have received notification from a member of our staff at Shrewsbury Ambulance Station, who would like to thank Shropshire Fire and Rescue for their assistance on 19 January, when they attended to a gentleman who had fallen whilst out walking in Carding Mill Valley.  The patient has also written to us and asked for his thanks to be passed on to you.”

From the patient injured in Carding Mill Valley to the crew at Church Stretton Fire Station.

"I suffered quite a serious injury to my lower leg that day and wanted to express my gratitude and heartfelt thanks to those in the Shropshire Fire and Rescue Service who assisted me.

It ended up as a bit of logistical challenge moving me from my location that day but the team kept me calm and comfortable during this procedure despite my rapidly decreasing temperature and state of injury.  It was a planned and delicate eveacuation from the location, which involved being placed into a transfer scoop and being carried directly down the waterway to an awaiting paramedic ambulance to the Royal Shrewsbury Hospital (where I remained for three days following surgeries).

Everybody was professional and due to the circumstances I will even forgive the "are you sure you're only 90kg?"   Everybody involved with my care and safety that day was an absolute credit to their respective organisations and their excellent teamwork provided a seamless transition from difficult location to safety.  My hearfeld thanks go out to you all."


From a grateful couple in Ludlow, following a chimney fire, in a letter to the Chief Fire Officer.

"We must write to thank you, and through you, the team who turned out last night to put out the chimney fire at our home.  We rang 999 and they were in the house within eight minutes, at least five firefighters; remarkable.  They were soon joined by another crew from Craven Arms and eventually the Aerial Ladder Platform appeared from Shrewsbury.  At one time I think there were as many as 20 crew on site.  They were there from about 18:00 - 22:15hrs, and then at least four revisited at about 02:00hrs this morning to ensure the fire was fully extinguished.

Throughout we felt looked after, our home was respected, they put down sheets to minimise mess and cleared up debris before leaving.  It was clear that the seat of the fire was in a beam at the back of the chimney, and that faulty installation of the stove, many years before we moved in, was the cause.  They explained all this carefully and arranged for a structural engineer to call before they left.  He stayed some time after making his inspection to ensure we understood the cause of the fire and what to do next.

The crews were exceptionally good natured and reassuring.  They had to close the street, use much auxilliary light and of course the Aerial Ladder Platform.  The conduct of the operation was exemplary.  Fortunately we have never had to call on the Fire Service previously, and hope never to have to again.  We know that budgets have been savagely cut and we hear of low morale in the public services.  We must tell you that we saw no sign of that last night.

Please pass on our thanks to all the crews involved.  We felt fortunate indeed to be in capable hands at such a critical moment.  We feel that budget cuts are a dangerous route to take with such a critical service in such a thinly populated county.


From a resident of High Ercall

“I would like to thank the two firemen who fitted the smoke detector in my house before Christmas.  I accidentally (and very stupidly) caused a fire in my lounge last night by leaving an unattended candle burning when I went to bed.  If it hadn't been for the smoke alarm waking me up the outcome would, I'm sure, have been tragic.  I cannot express how grateful I am to your firemen and hope that you will be able to find out who they are and pass on my thanks.”


A Shrewsbury resident has written in to express their gratitude to the Service following a road accident.

"On 29th Dec 2014 on the A5 near Emstrey Island I was involved in an accident between my car and a lorry. I can remember nothing of the incident but I am told myself, Debbie and Harvey the dog were swiftly and professionally removed from our vehicle by crews from both Wellington and Shrewsbury to which I am eternally grateful. We were both sent to the RSH, where I spent 2 nights, and Debbie was able to go home later that day.  Harvey spent a couple of nights at a vets.

We are all now at home recuperating and thanking our lucky stars that people like Shropshire Fire and Rescue exist to help us in our time of need! So a big THANK YOU from all of us!!  I have made a donation to the West Midlands Air Ambulance in the name of Shropshire Fire & Rescue, West Mercia Police and West Midlands Ambulance Service - all an absolute credit to the Emergency Services!"


Excerpt from BBC News website - 6 January 2015, message on Bryan Ferry's Facebook page:

"On behalf of BF and the family, many thanks for all the kind messages of support for Merlin following his road accident before Christmas.

Merlin has undergone a series of operations and is now stable in hospital, with a long period of recovery ahead of him.

A huge thank you to the amazing emergency services provided by the Wellington Fire Service and West Midland Ambulance Service, together with the superb care and attention from all the medical staff at the Queen Elizabeth Hospital Birmingham."


Received on 2 December 2014 following a shed fire.

A couple wished to record their appreciation and grateful thanks to the crew from Baschurch who attended the fire in a shed and neighbouring fence on their property.

"We would like to send our sincere thanks to the officer in charge and his team for their prompt and efficient action to the fire on our property.  Thankfully they managed to contain the fire to the outside buildings and a neighbouring fence.  We were out when the incident happened and arrived home to find the fire service on our property.  Everyone was so kind to us.  We received advice on what to do which was a great help.  We did appreciate them coming back later in the evening to check we were safe and the fire was truly out and went to bed less worried and managed some sleep.

Thanks once again for a wonderful service.  We would have been lost without you!"


Received on 27 November 2014 following a chimney fire

A couple wished to record their appreciation and grateful thanks to the crew from Market Drayton who attended their chimney fire.

"We cannot praise your team too highly.  Their calm assessment of the situation and the way they dealt with the problem with professional efficiency was exemplary.  In addition, they all acted with such courtesy and great understanding of a home owner's concern to minimise any damage and inadvertent marking of carpets and soft furnishings.

We would be most grateful if you would pass on our thanks to all those involved - not only to the crew who helped at this particular incident but also to those behind the scenes who are responsible for the administration and training that results in such an admirable service to the community."


Received on 25 November from a local college.

The college staff wished to pass on their gratitude for the support given by the Service to the college's Public Service course.

"A female 'taster day' was recently organised at Telford Central Fire Station for 15 of our students. As expected the feedback from the students has been positive throughout. They stated that the day was challenging, rewarding, highly organised and informative, with the overiding impression being that they couldn’t wait to do it again!  Praise indeed from teenage girls!!

I fully appreciate that those organising the event are busy people and ‘taster days’ don’t just happen.  All their efforts are very much appreciated.  As always our course has been enhanced by your staff members' efforts and, in turn, I’m sure the positive profile of Shropshire Fire and Rescue Service has been strengthened even further."


Received on 22 September 2014 after a Shrewsbury kitchen fire

The occupiers wished to pass on their thanks to White Watch Shrewsbury, Shrewsbury Retained and the Operations Officer who came to their home after their washing maching caught fire.  Their comment was that "the fire officers were absolutely brilliant!"


Received on 4 September 2014

An elderly lady living alone in a rural area, rang in to thank the Service for remedying her faulty smoke alarm within 12 hours

The on-duty watch at Shrewsbury had picked the job up and one of them had visited her on their way home.  She thought it was wonderful that he cycled to and from work every day but  was also happy to call on someone in  his own time!

 She commented that elderly persons usually have to "mither" to get any help from organisations.


Received on 12 August 2014 from grateful parents

“I would like to take this opportunity to thank Wellington Fire Station for their professionalism and patience whilst dealing with my son recently. He managed to get his finger stuck in his skateboard. Although we found it amusing as parents, he was quite distressed by the situation.  All of the crew put his mind at rest and dealt with the situation brilliantly. Boys will be boys!!”

Many thanks to all of you.


Received on 8 July 2014

A letter has been received from Friends of Muxton School, thanking Red Watch Wellington for attending Muxton School Summer Fair.  Their support helped raise money to provide computer equipment for classrooms.


A Pontesbury resident rang in today (9 July) to thank the Minsterley crew for their work last night at a caravan fire


Received on 1 July 2014

"I am writing to inform you how grateful I am to the fire officers who came to my house last Tuesday, 24 June when I had a large fire in my garden; trees and grass etc.  It was dangerous and frightening at the time.

They were very efficient and quick in dealing with the blaze.

The Officer in Charge also gave me some good advice to prevent anymore fires.  Please say 'thank you' to the crew."

From a Ludlow resident


Received on 11 June 2014

"I have been asked by my two friends visiting from Australia, who came in for a station visit on Monday, to say thank you so much for organising the visit and and for showing them around Shrewsbury Fire Station and Control.

They had already been into stations in London and Truro and said that the Service outshone them by miles - which I think is good to hear.  As one of them is a volunteer firefighter in Ballarat , Victoria, he was very interested in everything they had to say and all the kit that is carried on the appliances – he made notes of things that he feels would be good for them too!!

Once again thank you to everyone involved."

From a Shrewsbury resident.


"I write on behalf of the residents, families and staff of a residential care home, Shrewsbury.  We were all somewhat taken aback to discover water flooding through one of our upstairs ceilings just after lunch, yesterday.  When I arrived sometime afterwards I was massively impressed by the response of the Fire and Rescue Service and the calm that had been created, not the least by Glyn, Incident Commander and his men.

Thankfully services were re-established shortly after the arrival of the plumber, working with the electrician.  It was particularly thoughtful of the Fire Service to liaise with the British Red Cross Fire and Emergency Support (FES), who attended the site and apparently within moments had hot drinks available for all.

We are all very grateful to both 'arms' of the Service who responded so quickly, kindly and professionally to our needs and more importantly the needs of our vulnerable residents at a time of distress."

From the Chief Executive, of the care company concerned


A 'thank you' letter received on 30 May 2014

Dear Hodnet Fire Fighters

A little note to express a very big sense of gratitude for your prompt and efficient response to my recent call for help.  I very much doubt whether our spaniel, Spyder, would have extricated herself unscathed from the wire fence without your calm and professional assistance.

It is wonderful to know that you are always willing to turn out to assist both people and creatures in need.

Luckily, Spyder has no visible injuries to her paw and – ever the attention-seeker! – is completely delighted to have featured in the Shropshire Star !!

Kindest regards and, again, many thanks - from a Marchamley resident.


On Tuesday, 20 May Blue Watch Shrewsbury rescued a seven year old boy whose hand was trapped in a hosereel.  Today we have received a lovely 'thank you' card with a drawing by the young man of the incident.  He says "Dear Firefighters thank you very much for helping me when I was trapped in the hose pipe. My hand has made a full recovery!!!"

Thank Someone For Help or Support

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Guest Poster: Gregory Ciotti

Gregory Ciotti is the marketing strategist at Help Scout, the invisible email management software for small-businesses and startups. Get more customer service content from Greg on the Help Scout blog or stop by and download one of our Customer Loyalty Resources (no charge).


By now you know that the customer experience will play a pivotal role in the success of small-businesses (especially in competitive industries) in 2013 and beyond.

What you may not know is that despite the hype surrounding social media, a recent study has shown that email is still the most widely used communication medium online, especially when it comes to contacting businesses for support.

That being said, email has been and will continue to be a significant platform for your business when it comes to supporting customers and giving them an amazing customer experience.

Outside of the typical “this isn’t working” email, there are 5 specific emails that you will receive that must be done right; otherwise you risk making your customers very unhappy.

Below, we’ll cover these emails with actual examples (company names removed out of pity!), so you can see what improvements can be made to your support emails.

1.) Your “First Contact” Email

Have you ever sent an email to someone and had that moment of pause where you had to double-check to see if it actually went through?

It’s quite annoying, especially when it is done via a company site (like a contact form). You’re sitting there feeling dumb, not knowing whether or not the long message you just typed will reach anyone.

This is why those “first contact” emails are so important, in addition to making your website user-friendly by notifying customers that their email has been received.

There is a very wrong way to do this however…

Let’s break this down…

  • Apparently this team has never heard of the phrase “Thank you,” because it is not present anywhere in the email, despite the fact that a customer took their time to contact them.
  • I didn’t know anyone but the Queen of England used terms like “correspondence”; drop the fluffy talk and make it feel like a conversation.
  • Oh boy, the generic ticket number… nothing makes you feel loved like being assigned a 6-digit number. Avoid this if at all possible.
  • Who’s the “App Team?” I understand that the support team probably consists of many people, but use the head support member’s name so it feels like “Steve” will be checking out my query, rather than some bot.

With these sorts of changes implemented, you can come up with a much more welcoming first contact email…

First impressions really matter, so make sure you get them right the first time around!

2.) Feature Requests

You know that customer feedback is hugely important to find out what your customers want from your product, but you also know that you cannot rely on feedback as a crutch. Some of your most innovative ideas will come from your team and not your customers.

That means saying “No” to certain features. More importantly, for features that might be on the way, you need to be sure you are being honest and clear with customers about when they can actually expect them to be implemented (if ever).

So, let’s say you run into a situation where a customer really wants a feature, but you know you are not going to implement it.

Here’s an example of what not to do (remember, these are real emails that companies have used)…

A few things here…

  • While they technically were “submitting” their idea, that is a very impersonal word and there is no hint of a thanks in this email. Use terms like “sharing” and “thoughts” while reminding customers that you appreciate their feedback.
  • You “read each and every one…” Yeah, customers have heard that before. and they don’t care. They’d rather know that you value their idea; they don’t need to know about the rest.
  • That last sentence reads like a bot again; make it personal so people feel like they’ve contacted a living, breathing human!

With these subtle tweaks, you can drastically improve this email…

Customers are often highly attached to their ideas, so handling them with care is a critical customer service skill that you and your employees must master.

3.) Customer Praise

This one should be easy, right?!

Right, but since customers are coming to you on a high note (and now have a positive vested interest in your company) you want to make sure you handle these emails properly; no reason to upset an already happy customer!

Really, the most important thing here is to come across as truly appreciative and “fun,” as this is one of those times that is actually pays to put plenty of personality in your emails.

Here’s a totally generic example that gets it wrong…

Here is what’s wrong…

  • Ah, our old friend “Customer Service Unit #8735,” sounding like a robot again. Your customer is giving you props; treat them like someone who just gave you a sincere compliment!
  • Have some fun here “App Team”; leave them with something memorable to show them that you appreciate the time they took to thank you.

These edits can leave you with something far more appropriate…

One of the few times I’ll recommend you let out your corny sense of humor! 😉

4.) Customer Complaints

This is a very sensitive email, and by far one of the most important.

I’ve shown you the data that says nearly 7/10 customers are willing to try a company again (after a bad experience) as long as their first complaint gets dealt with in a competent manner.

This is your chance to win people back with your exceptional customer service and show them that although you made a mistake, you are ready, willing and able to make it right.

That said, don’t send an email like this…

Ooh boy, this one needs a big overhaul…

  • This email honestly sounds passive-aggressive, and that is the last thing you want. You are “sorry for the inconveniences”? It’s almost like saying that you are sorry that they are having problems… which may be the case, but the customer doesn’t see it that way when they are upset! Don’t beat around the bush; apologize outright to customers and let them know you are ready to help.
  • Get specific and enthusiastic… Find out what they don’t like about your product/service, then find out what they do like and how they are currently using it. Show them that you are unhappy that they are unhappy, and affirm their belief that someone on your team is just as upset about this situation as they are!

These critical changes can help you create a far better response for this important customer interaction point…

Your message should relay these 3 very important things:

  • That you care about getting it right
  • That you’re willing to keep going until you get it right
  • That the customer is the one who determines what “right” is.

5.) Canceling Accounts

Hey, you can’t make everybody happy! (In fact, some customers just won’t be a fit for your product, and that is nobody’s fault)

At this stage, it is too risky to try to keep a customer, just make the process as easy as possible and when they are ready to come back in the future, they will.

While customer retention is important, trying to retain customers who are on their way out will just leave them with more headaches, and they won’t appreciate it.

Take a look at this email, which does things wrong…

Here is what this email does wrong…

  • They are trying to cancel their account and you are asking them to jump through more hoops! That is a no-no, just do it for them and you can guarantee that you will leave on better terms.
  • Leave nothing to doubt, make sure the customer knows that they will be refunded (if that’s applicable) and that they will not be charged for anything else.

With these edits, you’re emails should look like this…

Now you can leave on a high note, even with customers who are on their way out.

Your Turn

Now I’m handing things over to you!

Here is what you can do next…

  1. Leave a comment, and let me know what other tricky emails you often come across when dealing with customers. How do you handle them?
  2. If you want even more information on support emails, download our free guide on The Art of Writing Better Support Emails (totally free).

Thank you for reading, and I will see you in the comments!

Guest Post Disclaimer: Guest Posts on the Customers That Stick blog are submitted by individual guest posters and in no way represent the opinions or endorsement of CTS Service Solutions, its owners or employees. CTS Service Solutions does not represent or guarantee the truthfulness, accuracy, or reliability of statements or facts posted by Guest Posters on this blog.

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39 Thank You Messages for Employees

Below are examples of messages for thanking someone for the information provided.

I write this type of note most often at my office job which requires asking others for information sometimes. So, I usually send the note via email, but depending on your situation, you could hand write the note or choose another method for delivering a thank you listed here.

Thank you for the information tips

  • If replying to an email where someone just gave you the information you needed, responding with "Thank you for the information" or "Thank you for sharing the information" may be sufficient. The best thank you notes are specific. However, when replying to this type of email, you likely do not need to restate what the information was that was just provided.
  • Include how the information was helpful if it isn't clear. Did it help you make a decision? Did you learn something from it? Is someone benefiting for the information? Again, this all depends on what the information was.
  • You can also thank them for the time if it took them getting the information for you was time-consuming.
  • The length of your note may depend on the length of the information. If the information was one sentence in response to a question sent in an email, then a one sentence thank-you response is usually sufficient.
  • Was the information advice or help? If so, check out the Thank you for the advice note examples and Thank you for the help message examples.

Thank you for the information message examples

Notes: In the samples, replace the words in [brackets] with your own words.

The examples will only the middle section of a thank you note. To see the complete layout of a thank-you note check out this cheat sheet. It shows all five parts of a note or download the free thank-you note writing guide.

#1 Thank you for sending me the information about [list what it was about]. I learned [what you learned] from it. I appreciate you the detail you went into [topic that was covered]. I am grateful for the amount of time and effort you put into this helping us. Your insights and summary are beneficial.

#2 Thank you for sending me the information. It was exactly what we needed and allows me to move on with my part of this project.

#3 We have received the information you sent in the mail. The book about eating whole, unprocessed foods has been interesting. Our clients will benefit from what we are learning.

#4 Thank you for providing the information about the sugar detox last weekend. I have purchased the book and will give it a try soon. By your results, I'm sure I will feel better after doing it!

#5 I want to thank you for sending the information about the real estate class. Hearing your perspective helped me decide to enroll. I look forward to being in class with you!

#6 Your information about how to help the cat was spot on. She is now using her litter box everyday! The website you shared with me had plenty of things to try.

#7 Thank you for providing the requested information. I am learning so much about [topic] now. We can discuss it in more detail the next time we meet for lunch.

#8 The information you provided about [topic] has been very helpful when discussing the topic with [Child's Name]. I appreciate the time you spent gathering all those books and pamphlets.

#9 Thank you for sending the email with the information that I requested. The details about the project are exactly what I needed to understand how to contact the supplier and handle the current situation. I am grateful for the background history you were able to provide as well.

#10 I am excited to read the information you gave me about how to get out of debt! You are a great mentor and I appreciate your book suggestions. I hope to be debt free within five years.

#11 Thank you for the information about how to save more money and invest. I want to learn everything that I can and what you provided will help to get me started. Our conversations about money are always exciting and help me to think about how I could be handling money better.

#12 Sometimes I feel like I have information overload. Thank you for sending me only the materials I needed for tomorrow's training course. I am grateful not to have to spend time sorting through stuff that isn't needed.

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#18 Thank you for the information. I will be reviewing it soon and will let you know if we have any follow-up questions.

#19 The information you sent was useful. Thank you for taking the time to organize it. We will save this for our records.

#20 Thank you for helping us by providing the information that you had about the project. Your efforts saved us time and helped us learn more about the customer. We appreciate the detail you give to us.

What's your favorite way to thank someone for information?

#13 How kind of you to mail me the report I asked about last week. The printed version is easier for me to review. I will have the revisions back to you soon.

#14 The travel information you provided was fantastic! It helped me class decide where we will go on our camping trip. Your expertise saved us so much time.

#15 Thank you for the wonderful information about birds. The bird book you sent home with me has helped me identify several birds that are coming to my bird feeders in the yard. I am also excited to learn their songs using the app you told me about.

#16 The information you provided for the meeting was great. Seeing the data in charts helped make it easier to understand and present. The client had a few questions which I will forward on to you for review.

#17 I have learned so much about [topic] since you shared that your pet also as [condition] and you sent me information about websites that talk about the condition. Thank you for sending me all of those links!

thanks for the support email

When colleagues provide you with major help at work, lend a hand when you're in a jam, assist with a challenging project, or generally go above-and-beyond what's required, it's a kind gesture to send a letter of appreciation. Sending a letter of appreciation lets colleagues know.

thanks for the support email
Written by Felabar
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  • Mikar

    MikarFebruary 08, 2019 11:43 AM

    Very interesting idea

  • Nesar

    NesarFebruary 01, 2019 4:16 PM

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