Описывая широкую дугу, из-за гор с невероятной скоростью вылетела игла серебристого света, оставлявшая за собой раскаленный след. Она замерла в нескольких километрах над Лисом, остановившись внезапно; все следившие за ней взоры успели проскочить далеко, чуть ли не на полнеба, вперед, прежде чем пришло понимание того, что движение прекратилось.
С высоты грянул могучий раскат грома - звук воздуха, смятого и раскромсанного движением корабля. Еще несколько секунд - и звездолет, блистая на солнце, опустился на склон холма метрах в Трудно сказать, на кого все это произвело большее впечатление - но Элвин опомнился первым.
Когда они почти бегом ринулись к кораблю, он подумал: всегда ли звездолет перемещается стремительно, как метеор.
6 min read
Thanking your customers for paying their invoices is an incredibly powerful manoeuvre. We’re big believers in it here at Chaser HQ. An almost-panacea in your credit control arsenal, a cleverly crafted ‘Thanks for Paying’ email can have positive impacts in a range of areas. From encouraging future timely payment through to eliciting further sales, the thank you for the payment email is a tool every elite finance team today is leveraging to beef up their credit control.
We’re about to blitz through four ways you can use ‘Thanks for Paying’ emails as a means to achieve your ends. Strap in and prep yourself, it’s that time of the week again - time to tune up your credit control.
By now you know the value of ‘Thanks for Paying’ emails - we’ve touched on it more than once. In case you need a quick refresher, we’ve got you sorted.
Whenever your customers make payment, whether it was on time or not, you should be thanking them for the payment. The benefits are deceptively simple - it bolsters the customer relationship and encourages timely payment in future. In no way can it harm, so make sure you’re at least emailing off a quick thank you every time an invoice is paid.
One very important thing to note is that ‘Thanks for Paying’ emails are largely effective in consistency. If your finance team is still running outdated, manual credit control practices, you open yourself up to the huge risks of forgetting to send them within 24 hours of payment being received, or forgetting to send them entirely. The benefits gleaned from sending ‘Thanks for Paying’ emails can be entirely undone by an inconsistent send rate. Thankfully, automated ‘Thanks for Paying’ emails are just one of many benefits automated credit control offers your business - something you should be looking into immediately. All finance teams should be automating credit control by now.
We recently offered up our own tried-and-tested, best practice ‘Thanks for Paying’ template - feel free to copy and paste and use for yourself.
You might’ve read Case 1 above and thought “Why should I thank the bastards that just paid me late?” A well-asked, if not vulgar, question. We’ve actually written an entire post on this.
If the customer in question very rarely pays you late, they’re not a PITA. No good can come of harassing them for a late payment here or there. Anything could have happened on their end, potentially out of their control, and they’re not so poorly self-aware that they don’t know they messed up. Thanking them in this situation goes a long way in showing them good faith - you’re showing them that you recognise they’re a good and valued customer, and this can only come back to reward you, whether it’s prompt payment in future or continued business loyalty.
If the customer in question is regularly paying you late (i.e. they are a PITA), they’ll be thrown off guard by your thank you. With their walls down and their guilt at an all-time high, you can positively influence them to pay more promptly in the future. If they have no further outstanding invoices with you, close out your email with something like:
“... really excited to continue doing business with you, but I noticed we weren’t quite able to get there with this invoice being paid on time. Is there anything we can do in future that will help?”
The positive framing of excitement to continue doing business, coupled with the light touch on the issue (notice we’re not accusing them), goes a long way in getting the message across without them throwing their defenses back up.
If they do have further unpaid overdue invoices with you, you can instead opt to push for them being paid soon with something like:
“Thank you for the payment of invoice X! Where are we with invoice Y?”
This provides you a natural conversational segue so that you can broach the topic of further unpaid invoices without turning accusatory, which will do little to help you as they throw their defenses up.
It’s no secret - direct debit can often be a far superior option to selling on payment terms. For the seller offering it as a payment method, they can benefit from healthier cash flow (payments always made on time), time savings and happier customers (less admin time spent on payments on both sides).
But, like any payment method, it does have its limitations. If you want to best leverage direct debit, our quick and dirty rules are offer it when your customer:
Basically, these criteria identify situations where the friction of paying invoices will outweigh your customer’s potential benefit of increased cash flow flexibility (from them retaining control of when payment is made).
If a customer you sell to on payment terms is suitable for direct debit, tack on a line at the end of your ‘Thanks for Paying’ email explaining:
GoCardless (a fantastic direct debit app that we included in our recent essential apps roundup for finance teams) has a couple of great guides you should read first - how to encourage customers to pay by direct debit, and how to assuage any concerns they may have.
One of our innovative customers, who is kindly letting us share their template below, closes out their ‘Thanks for Paying’ emails with a soft push for further sales. If your customer is coming to the end of a positive buying experience with you (something your ‘Thanks for Paying’ email will help with), innocuously offering up the option for further sales can work wonders in securing future business.
Note that anything inside the italicised [square brackets] is a placeholder that is replaced with the appropriate information for the specific customer and invoice in question.
[Your business’ name]: invoice [invoice reference number]
Hi [Recipient’s first name]
I just wanted to drop you a quick note to let you know that we have received your recent payment in respect of invoice [invoice reference number]. Thank you very much. We really appreciate it.
If you would like to re-order please call **** **** **** or email *****@********.com
[Sender’s first name]
For best results, make the experience as frictionless as possible, offering the easiest and most direct path to ordering (in the above case, a phone number and email address).
Those are our four best ways to take advantage of ‘Thanks for Paying’ emails. For every invoice, you should at the very least be following Case 1. This will give you a solid baseline, one that every elite finance team today is on.
But, you should always be keeping an eye out for suitable situations in which to employ Cases 2 through 4. With those, over time you’ll see healthier cash flow, fewer PITA Customers, less wasted admin time, and potentially increased sales.
Not bad for one quick email, right?
If you're using your 'Thanks for Paying' emails in an ingenious way, let us know! My ears are always open at [email protected]
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This sample letter format is to acknowledge a payment received by a company We would like to take this opportunity to thank you for being a valued customer.
When your business sends a bill and a client responds to it, don't take that payment for granted. Think of all the hassle your client saved you by not being delinquent. No awkward late notices, no creditors to deploy, no bad vibes. Just money. They deserve a thank you! It only takes a second.
Dear Mrs. Trask,
Your letter of October 14, 2007 in which you enclosed your payment of $987.65 has been received. Thank you for your prompt response following our telephone call of October 13, 2007.
It has been a pleasure working with you. Best wishes in the future.
Dear Mr. Grumbly,
We've just received your final remittance and would like to thank you. We appreciate your diligence in repaying the loan.
It has been a pleasure doing business with you. We wish you the best of luck.
Just wanted to let you know we received check #209 for $1234.56 on 7/11/07. Thank you for your prompt payment. Your account balance at this time is $0.
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Most states require businesses to formally acknowledge their customers’ payments through a payment receipt or a payment acknowledgment letter. A payment acknowledgment letter serves as proof of such payment and is thus beneficial for both the business owner and the customer or client.You may also see cash payment receipts.
Whether you are a rookie business owner, a manager, or even an experienced one, you need to know how to craft a payment acknowledgment letter. For your guidance, we have collected a variety of payment receipt letters as well as Sample Receipts. These templates are easy to download and store in your devices since these are in Word and PDF formats. Scroll down below and start downloading our templates now!
Payment acknowledgment letters are letters that are sent by business owners, landlords, or sales associates toward their customers, clients, or tenants. The purpose of this letter is to formally acknowledge the fact that a certain customer has already made his/her payment for a specific item or service procured or availed.
1. Start by observing the proper rules on formal letter-writing by placing a heading and a formal greeting.You may also see parking receipts.
2. In the introductory part of your letter’s content, state clearly that you have received the payment. Include the following information:
Aside from payment acknowledgment letters, you may also opt to express your acceptance of the payment by sending a payment receipt. To know more about receipts, refer to our collection of acknowledgement receipt samples.
It is a common rule in almost all states that businesses must issue receipts or send payment acknowledgment letters to their customers. In lieu of receipts, a payment acknowledgment letter is another acceptable manner of formally accepting a customer’s payment.You may also see nonprofit donation receipts
This letter can benefit the customer by serving as a proof of transaction that may result to a deduction of the tax they need to pay.You may also see rent receipt format.
Above all else, this letter is a hard evidence for the payment made. Hence, it would prove difficult for business owners to have the legal right to ask for payment from his/her customers.You may also see travel receipts.
In cases when the items or products that the customer purchased is defective or damaged, he/she can ask for reimbursement or repair from the store where he/she bought the item from. A payment acknowledgment letter or a payment receipt would serve as his/her proof of payment for said items, which thus gives him/her the right to ask for reimbursement and reparation claims.You may also see advance payment receipts.
To know more about payment receipts and methods of acknowledging payments, feel free to download from our templates on this page, or you can also check out our collection of Payment Receipt Samples.
Your payment has been received. Thank you. You should receive a confirmation / receipt by email.
An email with the subject of We Have Received Your Payment – Thank You (#49407B2) [ random numbered] pretending to come from random senders and email addresses with a zip attachment is another one from the current bot runs which downloads Locky ransomware
They use email addresses and subjects that will entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.
One of the emails looks like:
From: Chung House <[email protected]>
Date: Tue 24/05/2016 14:40
Subject: We Have Received Your Payment – Thank You (#49407B2)
Your payment has been successfully received. Please, notice that in order to ship your order, we need you to fill out the additional form enclosed down below.
These malicious attachments normally have a password stealing component, with the aim of stealing your bank, PayPal or other financial details along with your email or FTP ( web space) log in credentials. Many of them are also designed to specifically steal your Facebook and other social network log in details. A very high proportion are Ransomware versions that encrypt your files and demand money ( about £350/$400) to recover the files.All the alleged senders, amounts, reference numbers, Bank codes, companies, names of employees, employee positions, email addresses and phone numbers mentioned in the emails are all random. Some of these companies will exist and some won’t. Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found. The bad guys choose companies, Government departments and organisations with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware.
24 May 2016 : details_074728.zip : Extracts to: letter_kWRDn1.js Current Virus total detections: MALWR shows a download of Locky from http://shop.deliciescatalanes.com/SMjheb.exe ( VirusTotal) MALWR Manual analysis shows an alternative download from http://shop.vixtro.com/z2qLMy.exe
Previous campaigns over the last few weeks have delivered 5 or 6 and quite often up to 10 or 12 different versions, . There are frequently 5 or 6 download locations sometimes delivering the exactly same malware from all locations and sometimes slightly different malware versions. Dridex /Locky / Teslacrypt does update at frequent intervals during the day, sometimes as quickly as every hour, so you might get a different version of these nasty Ransomware or Banking password stealer Trojans.
This is another one of the files that unless you have “show known file extensions enabled“, can easily be mistaken for a genuine DOC / PDF / JPG or other common file instead of the .EXE / .JS file it really is, so making it much more likely for you to accidentally open it and be infected.
Be very careful with email attachments. All of these emails use Social engineering tricks to persuade you to open the attachments that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day.
The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets.
Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. Many malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name. Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball” or a report in word document format that work has supposedly sent you to finish working on at the weekend, or an invoice or order confirmation from some company, you can easily see if it is a picture or document & not a malicious program.
If you see .JSor.EXE or .COM or .PIF or .SCR or .HTA at the end of the file name DO NOT click on it or try to open it, it will infect you.
While the malicious program is inside the zip file, it cannot harm you or automatically run. When it is just sitting unzipped in your downloads folder it won’t infect you, provided you don’t click it to run it. Just delete the zip and any extracted file and everything will be OK. You can always run a scan with your antivirus to be sure. There are some zip files that can be configured by the bad guys to automatically run the malware file when you double click the zip to extract the file. If you right click any suspicious zip file received, and select extract here or extract to folder ( after saving the zip to a folder on the computer) that risk is virtually eliminated. Never attempt to open a zip directly from your email, that is a guaranteed way to get infected. The best way is to just delete the unexpected zip and not risk any infection.
This sample letter format is to acknowledge a payment received by a company We would like to take this opportunity to thank you for being a valued customer.
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